Michelle Gafford
Hockley,TX
Summary
LEARNING DESIGN AND CURRICULUM EXPERT
Talented curriculum designer with excellent employee development and analytics skills coupled with more than 15 years of experience. Experienced in supervising and leading education and training teams. Comfortable giving engaging presentations to faculty and staff. Excellent team builder and leader of initiatives. Highly experienced in aligning training curriculums with business requirements, policies and regulatory requirements. Skilled leader that is passionate about applying excellent organization and communication skills to manage and lead teams.
Overview
10
10
years of professional experience
Work History
Senior Training Analyst
Baylor College of Medicine
09.2018 - Current
- Develops traditional and online course curriculum for various roles in healthcare industry; collaborates with stakeholders and subject matter experts to plan, organize, and design course content for faculty and staff.
- Streamlined onboarding process by creating comprehensive orientation materials for new hires, reducing time to productivity.
- Spearheaded development of comprehensive organizational training strategy, aligning programs with company objectives and industry trends.
- Researched and recommended three-course curriculum for faculty and staff; patient satisfaction scores have increased by 15% since implementation!
- Maintains up-to-date knowledge of industry trends and best practices in adult learning principles, applies this expertise to enhance training offerings.
- Monitors trainee progress using assessment tools and provides constructive feedback for continuous improvement; increased Baylor's OSHA compliance by 51% since hire!
- Built strong relationships with key stakeholders across organization, fostering collaboration on cross-functional projects related to talent development initiatives.
- Conducts needs assessments to identify gaps in performance and develop targeted learning solutions.
- Successfully transitioned face-to-face training programs to virtual formats during pandemic restrictions without compromising quality or participant satisfaction.
- Developed “Patient De-Escalation” training program; consulted with College's “Aggressive Patient Task Force” and collaborated with affiliate medical institutions to determine relevant training curriculum.
- Evaluates training needs through surveys and observation, resulting in improved learning experiences for employees.
- Develops customized e-learning modules for diverse audiences, increasing accessibility and comprehension of training materials.
Training and Education Superintendent
United States Air Force
01.2014 - 01.2018
- Served as Dean of Airplane Maintenance School at Fairchild Air Force Base; led and supervised Training and Development Team consisting of twenty-two employees
- Managed key working relationships with leaders to determine appropriate training programs for 939 employees
- Developed professional development program for staff. Partnered with three schools to create universal program; received approval for implementation at 12 schools in U.S.
- Directed creation of Hangar Door training; collaborated with subject matter experts to write course content; new course reduced safety incidents to zero within 3 months of launch
- Found 30% departmental wide Quality Assurance failure rate. Collaborated closely with subject matter experts to modify training content; aligned training content to capture high fail areas and offset negative trend/increased employee pass rate by 10%
- Oversaw technology utilized in classrooms; obtained and managed training aids that saved 115 hours of airplane downtime and $319,000.00 in parts year.
Education
Master's Degree – Education Administration -
National University
La Jolla, CA06.2018
Associate of Science – Education and Training -
Community College of the Air Force
Maxwell AFB, AL01.2010
Bachelor's Degree – Early Childhood Education -
National University
La Jolla, CA10.2009
Skills
- Curriculum & Development
- Leadership & Management
- Creative Problem-Solving
- Corporate Training Programs
- Course Materials Development
- Virtual Learning Management
- Classroom Expertise
- Change Management
- Training Evaluation
- E-learning development
- Curriculum Planning
- Performance Assessment
Professional Courses
- Data Analytics, Fairchild Air Force Base, WA, March 2018
- Instructional System Design, Sheppard Air Force Base, TX, March 2017
- Senior Leadership School, Maxwell Air Force Base, AL, February 2014
- Supervisory School, Lackland Air Force Base, TX, March 2010
- Management School, Spangdahlem Air Force Base, Germany, September 2001
Timeline
Senior Training Analyst
Baylor College of Medicine
09.2018 - Current
Training and Education Superintendent
United States Air Force
01.2014 - 01.2018
Master's Degree – Education Administration -
National University
Associate of Science – Education and Training -
Community College of the Air Force
Bachelor's Degree – Early Childhood Education -
National University