Michelle Haga
Meridian,ID
Summary
I would like to obtain a position that utilizes my experience of more than thirty years in the medical field. I am interested in the insurance process, but feel that my skills and work experience may be better used in a different aspect of the industry.
I am hardworking, thorough, detail oriented, efficient and passionate about learning. I am skilled with stressful and busy situations. I am interested in the plan language aspect of insurance. I am a motivated and self motivated person and would like a position that would allow growth and learning new things while helping a company with clear goals and culture.
Overview
34
34
years of professional experience
Work History
Intake Coordinator 2
AmeriBenIEC Group
Boise , Idaho
08.2018 - Current
- Documented patient medical information, authorization and insurance details to facilitate smooth RN review and payment processing.
- Enhanced office productivity by handling high volume of 30-40 callers per day.
- Skills in plan language, stop loss, conflict management,and insurance authorizations and appeals.
Unit Services Manager
St. Luke’s Health Care
Boise, Idaho
01.2013 - 01.2016
- Responsible for leadership of six to eight employees
- Responsible for department’s compliance with both system requirements and governmental regulating bodies
Unit Clerk
St. Luke’s Health Care System
01.2003 - 01.2013
- Responsible for completion, processing, accuracy and filing of patient medical records an facilitation of care
- Processed physician and nurse orders completely and accurately in a timely manner
- Handled communications, phone calls, ambulance radios, and faxes,
- Assisted Nurses and Physicians on duty to quickly and efficiently manage and maintain patient flow and continuity of care
Registration Services Clerk/Lead
Luke’s Health Care System
01.1986 - 01.2003
- Leadership support for staff in multiple locations
- Scheduling for registration staff
- Training of new employees
Education
Some College (No Degree) - Liberal Arts And General Studies
Boise State University
Boise, IdahoSkills
- Collecting Insurance and Authorization Information
- Plan Language Team, reviewing plans for exclusions
- Stop Loss and reporting
- Heavy call center managing calls, tasks and projects
- Understanding of authorization process, appeals and denials
Timeline
Intake Coordinator 2
AmeriBenIEC Group
08.2018 - Current
Unit Services Manager
St. Luke’s Health Care
01.2013 - 01.2016
Unit Clerk
St. Luke’s Health Care System
01.2003 - 01.2013
Registration Services Clerk/Lead
Luke’s Health Care System
01.1986 - 01.2003
Some College (No Degree) - Liberal Arts And General Studies
Boise State University