MICHELLE HAGAN

• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
• Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
• Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
• Assisted with hiring process and training of new employees.
• Executed business plans to further strengthen and maximize territory sales and profits.
• Coordinated team schedules to keep shifts properly staffed during busy periods.
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
• Negotiated favorable terms with suppliers, improving profit margins without sacrificing quality.
• Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
• Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
• Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
• Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
• Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
• Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Handled mail and packages with care to prevent damage during delivery.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
• Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
• Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
• Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
• Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
• Monitored weather conditions regularly to adjust delivery routes accordingly.
• Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
• Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
• Reduced incidence of lost or damaged mail by implementing careful handling procedures.
• Fostered positive relationships with community members, serving as reliable point of contact for postal inquiries.
• Achieved recognition for perfect attendance, showcasing commitment to daily mail delivery responsibilities.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
• Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.

Deliver and collect mail and packages

Provide customer service

Answer customer questions

Ensure packages are loaded and unloaded properly

Maintain vehicle cleanliness

Manage delivery logs

Record delivery information

Perform minor vehicle maintenance

Sell stamps, supplies, and money orders

Accept C.O.D., registered, certified, and insured mail and parcel post

Provide routine information concerning postal matters

Provide requested forms to customers

• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
• Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
• Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
• Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
• Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Handled mail and packages with care to prevent damage during delivery.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
• Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
• Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
• Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
• Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
• Monitored weather conditions regularly to adjust delivery routes accordingly.
• Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
• Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
• Reduced incidence of lost or damaged mail by implementing careful handling procedures.
• Fostered positive relationships with community members, serving as reliable point of contact for postal inquiries.
• Achieved recognition for perfect attendance, showcasing commitment to daily mail delivery responsibilities.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects

your achievements and responsibilities here.

• Deliver and collect mail and packages
• Provide customer service
• Answer customer questions
• Ensure packages are loaded and unloaded properly
• Maintain vehicle cleanliness
• Manage delivery logs
• Record delivery information
• Perform minor vehicle maintenance
• Sell stamps, supplies, and money orders
• Accept C.O.D., registered, certified, and insured mail and parcel post
• Provide routine information concerning postal matters
• Provide requested forms to customers
• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
• Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
• Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
• Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
• Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Handled mail and packages with care to prevent damage during delivery.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
• Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
• Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
• Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
• Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
• Monitored weather conditions regularly to adjust delivery routes accordingly.
• Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
• Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
• Reduced incidence of lost or damaged mail by implementing careful handling procedures.
• Fostered positive relationships with community members, serving as reliable point of contact for postal inquiries.
• Achieved recognition for perfect attendance, showcasing commitment to daily mail delivery responsibilities.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects

your achievements and responsibilities here.