Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE HAGGARD

MICHELLE HAGGARD

Barstow,CA

Summary

Dynamic and dependable professional with extensive experience in customer service at Dollar General Store. Proven ability to enhance customer satisfaction through compassionate understanding and effective problem-solving. Skilled in transaction processing and maintaining accurate cash handling, consistently fostering positive relationships that drive repeat business. Committed to excellence and team collaboration.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Knowledgeable Cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Motivated cashier and stocker with 10 years of experience in Cashier and Food Service. Accomplished various tasks daily, including Cleaning, stocking shelves with Products for Sale and collecting payments with cash registers. Cheerful when assisting customers and coworkers.

Overview

4
4
years of professional experience

Work History

Cashier

Dollar General Store
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Food Service Worker

Panda Express
12.2023 - 02.2025
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Developed and maintained positive relationships with customers to enhance service.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Enhanced customer loyalty, remembering regulars' names and orders.

Cashier

Fatburger
08.2021 - 02.2023
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Associate of Science - Nursing

Barstow Community College
Barstow, CA
05-2027

High School Diploma -

Waynesville Sr. High School
Waynesville, MO
01-2002

Skills

  • Service excellence
  • Customer service
  • Dependable and ethical conduct
  • Compassionate understanding
  • Prioritization and scheduling
  • Strong customer service skills
  • Currency handling expertise
  • Transaction processing expertise
  • Strong verbal communication skills
  • Product inventory oversight
  • Proficient in resolving disputes
  • Critical thinking for problem-solving

Timeline

Cashier

Dollar General Store
11.2024 - Current

Food Service Worker

Panda Express
12.2023 - 02.2025

Cashier

Fatburger
08.2021 - 02.2023

Associate of Science - Nursing

Barstow Community College

High School Diploma -

Waynesville Sr. High School

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