Michelle Hainey
Truckee,CA
Summary
Strategic Chief Operating Officer with 15 years of experience in operations and administrative management. Specializes in optimizing schedules and ensuring regulatory compliance to enhance safety and efficiency. Manages daily operations and parts procurement while building strong relationships with clients and suppliers. Leads teams and implements effective processes to drive organizational success.
Overview
31
31
years of professional experience
Work History
Chief Operating Officer
Sierra Aero LLC
Truckee, CA
2024.08 - Current
- Managed company operations and maintenance team to enhance turnaround times and safety standards.
- Implemented maintenance protocols to ensure compliance with federal regulations. Ensures all aircraft maintenance and repair activities strictly comply with federal aviation regulations, safety
- Streamlined systems to ensure adherence to manufacturer standards and compliance protocols.
- Controlled labor and parts costs to maintain budget integrity.
Office Manager/Daily Operations
Sierra Aero LLC
Truckee, CA
2020.06 - 2024.08
- Managed daily administrative operations, including parts procurement, tracking, and maintenance scheduling to ensure smooth workflow.
- Overseeing aircraft rentals for flight instruction. Provided administrative support to CEO, COO, Director of Maintenance
- (DOM) and shop personnel.
Office Administrator
J E Morten Ltd
2013.01 - 2018.02
- Managed office operations for the manufacturing business in Derbyshire, ensuring seamless execution of general responsibilities.
- Processed customer orders efficiently to ensure timely fulfillment., oversaw dispatch, tracking and delivery procedures; developed and maintained excellent customer
- Fostered strong relationships with suppliers and handled customer database management and new hire training protocols.
- Maintenance of accurate records for all incoming goods from European suppliers; assisted with AP/AR and supplier invoices
- Conducted account reconciliation to verify transaction accuracy.
Freelance Audio Typist
Self Employed
2011.07 - 2012.12
- Transcribed extensive service-user interviews for a non-profit organization over a six-month period to support program evaluation and improvement.
- Contracted with debt recovery group to assist in clearing backlog of dictation, including correspondence and legal
- Compiled and organized essential documents for easy access.
Admin Assistant
Vail Resorts Dev. Corp
Breckenridge, CO
2006.10 - 2007.02
- Supported the Director of Development and four Project Managers through effective administration. Facilitated efficient office procedures to support team activities.
- Supported Director of Development and four Project Managers through effective administration. Oversaw general office operations.
- Facilitated office procedures to ensure smooth visitor interactions, meeting arrangements, and accurate invoicing.
- Managed confidential records, files, and employee documents for Vail Resorts Dev. Corp.
- Drafted correspondence for resort operations, lodging, and guest services teams.
Litigation Legal Secretary
Carlton Fields
Orlando, PA
2002.08 - 2005.03
- Prepared pleadings, motions, and discovery documents for state and federal filings.
- Filed court papers through electronic filing systems and maintained filing compliance.
- Managed daily calendars for attorneys to ensure organized scheduling.
- Coordinated case management tasks to ensure timely progress.
- Assisted two partners and team of four paralegals in managing automotive product liability cases, ensuring efficient workflow. Extensive
Probate Legal Secretary
Hill Ward Henderson
Tampa, FL
2001.09 - 2002.05
- Assisted two partners and two paralegals with multi-generational trusts and estates. Maintained all files and documentation.
- Supported Hill Ward Henderson attorneys with daily legal secretarial tasks.
- Managed calendars, meetings, and deadlines for Hill Ward Henderson legal teams.
- Maintained files to ensure proper documentation and secure original documentation, scheduling, client database management and audio typing.
- Assisted two partners and two paralegals with multi-generational trusts and estates. Responsible for maintaining all
Immigration Legal Secretary
Fotopulos & Spridgeon
Tampa, FL
1996.01 - 2001.07
- Assisted legal partner in managing family-based immigration cases. Gathered detailed information from clients to support case preparation.
- Managed case documentation and prepared extensive materials for petitions submitted to government agencies.
- Conducted audio typing and streamlined document preparation processes.
Skills
- Operations management
- Operations oversight
- General management and administration
- Client relationship management
- Workflow optimization
- Inventory control
- Professionalism
Personal Information
- Availability: Willing to relocate to
- Authorized to work in the US for any employer
Timeline
Chief Operating Officer
Sierra Aero LLC
2024.08 - Current
Office Manager/Daily Operations
Sierra Aero LLC
2020.06 - 2024.08
Office Administrator
J E Morten Ltd
2013.01 - 2018.02
Freelance Audio Typist
Self Employed
2011.07 - 2012.12
Admin Assistant
Vail Resorts Dev. Corp
2006.10 - 2007.02
Litigation Legal Secretary
Carlton Fields
2002.08 - 2005.03
Probate Legal Secretary
Hill Ward Henderson
2001.09 - 2002.05
Immigration Legal Secretary
Fotopulos & Spridgeon
1996.01 - 2001.07