Michelle Hale
Bulls Gap,TN
Summary
Reliable individual with skills and experience as a Laboratory Technician. Smart and committed to a job well done and offering exceptional drive.
Overview
19
19
years of professional experience
Work History
Lab Assistant
Covenant Health Care Systems
Morristown, TN
07.2024 - 07.2026
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Processed specimens accurately for laboratory analysis, adhering to established protocols and guidelines.
- Maintained cleanliness and organization of workstations, promoting a sterile environment for procedures.
- Implemented best practices for infection control during sample collection, reducing risk of contamination.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Certified Phlebotomy Technician
Ballad Health, Johnson City Medical Center
Johnson City, TN
08.2022 - 05.2023
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Processed specimens accurately for laboratory analysis, adhering to established protocols and guidelines.
- Maintained cleanliness and organization of workstations, promoting a sterile environment for procedures.
- Assisted in training new staff on phlebotomy techniques and safety practices, enhancing team efficiency.
- Implemented best practices for infection control during sample collection, reducing risk of contamination.
Office Assistant
Mountain Region Family Medicine
Kingsport, TN
01.2018 - 08.2020
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Facilitated communication between patients and healthcare providers to ensure timely responses.
- Processed patient intake forms and verified insurance information for accuracy and completeness.
- Assisted in maintaining accurate medical records using electronic health record (EHR) systems.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Shift Leader
Jersey Mike's Subs
Kingsport, TN
10.2007 - 12.2018
- Supervised daily operations to ensure quality food preparation and customer service standards.
- Trained new team members on food safety protocols and operational procedures.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Developed team schedules to optimize labor resources while meeting customer demand.
- Resolved customer complaints efficiently, maintaining high satisfaction and loyalty rates.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Certified Phelbotomy Technician - Phelbotomy
Innate Investments
Johnson City, TN06-2022
Skills
- Laboratory techniques
- Specimen processing
- CLIA & OSHA compliance
- HIPAA compliance
- Documentation compliance
- Lab equipment maintenance
- Critical thinking
Timeline
Lab Assistant
Covenant Health Care Systems
07.2024 - 07.2026
Certified Phlebotomy Technician
Ballad Health, Johnson City Medical Center
08.2022 - 05.2023
Office Assistant
Mountain Region Family Medicine
01.2018 - 08.2020
Shift Leader
Jersey Mike's Subs
10.2007 - 12.2018
Certified Phelbotomy Technician - Phelbotomy
Innate Investments