Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Hall

Lansdowne,Maryland

Summary

Information technology and business consultant with over 10 years of experience. Business systems analysis experience as the business systems analysis lead on projects with duration of more than 10,000 hours or spanning more than 6 months.

Overview

9
9
years of professional experience

Work History

Business Systems Analyst Specialist

FIS
04.2020 - Current
  • Train, lead and provide technical guidance to professional and technical staff assigned to business systems analysis; direct the work of peers and/or subordinate professional Information Technology staff on assigned projects.
  • Analyze and evaluate business requirements, consult with personnel from various departments and identify areas for the development of technical solutions to automate and/or improve business processes. Provide recommendations on new or enhanced systems, software, upgrades and modifications. Evaluate and balance the requirements/needs of multiple departments/divisions in identifying the technical solution that will best meet the identified needs.
  • Reduce project completion times by effectively managing cross-functional teams in agile environments.

Manager, Data Architecture & Engineering

Workforce Logiq
07.2019 - 03.2020
  • Oversaw and managed a data team of 5 including off-shore resources.
  • Oversaw and managed several projects including data quality within the data governance program, data anonymization, data cataloging, Sisense ElastsiCube development, Sisense data operations and the redesign of an enterprise-wide data warehouse.
  • Oversaw and managed several production ETL environments.
  • Deployed ElastiCubes on a multi-node, high-availability, load-balanced environment using Sisense CLI.
  • Documented policies and procedures of ElastiCube development best practices.
  • Authored and standardized process improvement to reduce time to market.

Data Team Lead

Workforce Logiq
01.2019 - 07.2019
  • Managed several business intelligence projects from requirements gathering to production deployment.
  • Liaised and collaborated with internal and external clients to identify potential risks and areas of improvement in client deliverables.
  • Provided expertise to the product and implementation teams to improve business processes and data flow with the VMS and OLTP database to maximize and optimize data handling for the purpose of data analytics.

Business Systems Analyst

Workforce Logiq
10.2018 - 01.2019
  • Provided subject matter expertise for over 8 business modules in core business and business intelligence functionalities including process improvement, data mining/data profiling/data quality assessment, and reporting and data visualizations.
  • Consulted management on 8 business modules as the primary point of contact to coordinate and communicate status, functional and technical requirements, project priorities and operational impacts.
  • Investigated and analyzed business processes and data flow of the VMS to determine impact on the data warehouse and analytics environments.
  • Interfaced with functional users to define and document functional requirements for application software and reporting needs.

Reports Analyst in Business Intelligence

Workforce Logiq
06.2015 - 10.2018
  • Served as a subject matter expert on MicroStrategy usage, providing guidance to colleagues and stakeholders alike.
  • Responsible for the re-design and implementation of the organization's BI platform: a MicroStrategy environment with over 8 business modules; responsible for defining and documenting business and technical requirements including strategic and operational metrics for client SLA's and KPI's; responsible for report and dashboard rationalization for over 8,800 reports from the former environment to the redesigned environment; support all phases of the project life cycle including design, build, test, and implementation.
  • Performed ad-hoc queries including writing SQL statements and accessing both the data warehouse and source systems on customer requests as well as to validate reports.
  • Conducted and led companywide MicroStrategy training to promote adoption.

Education

BBA - Finance

Florida International University
Miami, FL
06.2003

Skills

  • Technology Implementation
  • Process Documentation
  • Requirements Gathering
  • Cross-Functional Collaboration
  • Business intelligence tools
  • Data Migration
  • Stakeholder Relations
  • Gap analysis
  • SQL Proficiency

Accomplishments

  • Successfully led multiple teams obtain PCI certification in 6 weeks for 6 applications in newly provisioned AWS accounts.
  • Designed, developed, and implemented MicroStrategy and Sisense BI projects from requirements gathering to production release resulting in self-service tools for a variety of industries including retail and staffing.
  • Completed a one-year impact study which resulted in a franchise-wide policy for the 30,000-franchise Subway restaurant group.

Timeline

Business Systems Analyst Specialist

FIS
04.2020 - Current

Manager, Data Architecture & Engineering

Workforce Logiq
07.2019 - 03.2020

Data Team Lead

Workforce Logiq
01.2019 - 07.2019

Business Systems Analyst

Workforce Logiq
10.2018 - 01.2019

Reports Analyst in Business Intelligence

Workforce Logiq
06.2015 - 10.2018

BBA - Finance

Florida International University

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Michelle Hall