Michelle Hall
Crestview,FL
Summary
Accomplished and certified Pharmacy Technician with over 22 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
23
23
years of professional experience
Work History
Medication History Hospital Pharmacy Technician
HCA Healthcare Hospital
09.2023 - Current
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the hospital.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Answered and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Made patients feel at ease and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Certified Pharmacy Technician
Crosslake Drug
09.2018 - 07.2023
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Entered and processed patients' prescriptions into internal system.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Counted, measured and compounded medications following standard procedures.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assemble Bubble packs for patient medications using Dispill USA software.
- Data entry using Computer Rx roughly 50 to 300 rx's per day.
The Journey North Community Church
The Journey North Community Church
11.2020 - 06.2023
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
- Led programs such as worship, study, fellowship, and service opportunities.
- Recruited volunteers for choirs and worship teams.
- Coordinated music and special vocals for worship services.
- Performed as versatile vocalist and instrumentalist to support inspirational worship services
- Planned and conducted worship services, wrote short worship sermons, and worked with key church leaders to carry out church mission.
- Provided spiritual care for Worship team through guided counsel & prayer.
- Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
- Work with Planning Center services to create church services, schedule volunteers & load worship set lists for worship teams.
- Worked with Loop Community app for church tracks
- Plan worship for special church events such as business meetings, worship nights and other special church services outside regular Sunday services.
- Load announcements, graphics for Lyric projector screens and load Pastor sermons into ProPresenter 7.
- Design stage lights through Light Key.
- Set up stage equipment according to band available for weekend services.
- Collaborate with lead Pastor on worship song choices that fit with the message.
- Attend regular staff meetings to try and collaborate with all areas of ministry to come together as a team in hopes to carry out the vision of the church.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
Certified Pharmacy Technician
Guidepoint Pharmacy
06.2001 - 08.2018
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Entered and processed patients' prescriptions into internal system.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Counted, measured and compounded medications following standard procedures.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Assemble bubble packs for patient medications using Dispill USA software
- Data entry using Pioneer Rx software
Veterinarian Receptionist
Iron Range Veterinary Clinic
09.2021 - 06.2022
- Collected credit card & cash payments, processed transactions and updated relevant records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Compiled information from files and research to satisfy information requests.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted Dr's during administration of animal nail trims, blood draws and vaccines.
Education
High School Diploma -
Brainer High School
Brainerd, MN06.2003
Skills
- Ordering and Stocking Medications
- Excellent customer service communication skills
- Updating Medication Histories
- Assisting Pharmacists
- Team Collaboration
- Problem-Solving Skills
- Insurance Claim Processing Software
- Medication Therapy Management
- Resolving Customer Issues
- Answering Customer Questions
- Organization and Prioritization
- HIPAA
Hobby's
I am also a musician, I love making music.
Timeline
Medication History Hospital Pharmacy Technician
HCA Healthcare Hospital
09.2023 - Current
Veterinarian Receptionist
Iron Range Veterinary Clinic
09.2021 - 06.2022
The Journey North Community Church
The Journey North Community Church
11.2020 - 06.2023
Certified Pharmacy Technician
Crosslake Drug
09.2018 - 07.2023
Certified Pharmacy Technician
Guidepoint Pharmacy
06.2001 - 08.2018
High School Diploma -
Brainer High School
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