Michelle Hall

• Organized consistent communication opportunities for 988 Supervisors
• Provided constructive feedback to enhance the performance of team members
• Executed accurate and thorough reporting according to federal and state regulations.
• Ensured smooth resolution of critical issues raised by Crisis Specialists through chat support.
• Facilitated the onboarding and training of new personnel
• Maintained compliance with 988 regulations through completion of follow-ups and safety support contacts.
• Use the provided software.

• Provide Crisis Intervention: Respond to incoming chats to RemedyLIVE, offering immediate support and intervention for individuals in emotional distress while following RemedyLIVE chat standards.
• Active Listening: Practice empathetic listening skills to understand clients’ emotions, concerns, and needs.
• Crisis De-escalation: Utilize de-escalation techniques to help clients regain a sense of control and stability during times of crisis.
• Empowerment: Empower individuals to explore their own strengths and coping mechanisms, fostering a sense of agency and resilience.
• Resource Referrals: Offer access to appropriate mental health services, including mobile crisis teams, emergency departments, and community resources using a vetted referral list provided by the crisis center.
• Documentation: Maintain accurate and confidential records of all interactions with clients, adhering to privacy regulations and organizational policies. Systems require significant computer use and skills.
• Adherence to Protocols: Follow established protocols and procedures for crisis intervention, documentation, and escalation of emergencies.
• Continuous Training: Participate in ongoing training and professional development opportunities to enhance chat skills and stay updated on best practices for mental health and crisis support.
• 
  

Patient Care:

- Administer medications as prescribed, including oral, topical, and injectable medications.

- Monitor vital signs (blood pressure, pulse, temperature, respiration rate) and report any abnormalities to the supervising nurse or physician.

- Assist with activities of daily living (ADLs) such as bathing, dressing, grooming, eating, and toileting.

- Provide wound care, including dressing changes and monitoring for infection.

- Support residents in mobility and transferring them safely (e.g., from bed to wheelchair).

2. Health Monitoring:

- Conduct initial assessments and ongoing evaluations of resident health statuses.

- Document and maintain accurate records of patient care, medication administration, and observations in patient charts.

- Assist with pain management and comfort measures.

3. Communication:

- Communicate with residents and their families about care plans, treatments, and any changes in health status.

- Collaborate with registered nurses (RNs), physicians, and other healthcare team members regarding patient care.

4. Health Education:

- Educate residents and their families about health conditions, medications, and lifestyle modifications to promote health and well-being.

- Assist in creating and implementing individualized care plans.

5. Infection Control:

- Follow infection control protocols to prevent the spread of infections.

- Ensure that the environment is clean and safe for residents.

6. Documentation:

- Document all care provided and any changes in residents' conditions accurately and in a timely manner.

- Update care plans based on ongoing assessments and evaluations.

7. Supervision and Mentorship:

- Supervise nursing assistants and other support staff in delivering patient care.

- Mentor and provide guidance to new staff members as needed.

8. Emergency Response:

- Respond to emergencies and provide basic life support if necessary.

- Follow emergency procedures for various situations, including falls, adverse reactions, or medical emergencies.

9. Inventory Management:

- Assist in inventory management, including restocking supplies and ensuring that medical equipment is maintained and functioning properly.

10. Participation in Care Team Meetings:

- Attend staff meetings and contribute to discussions on patient care and facility policies.

- Collaborate in interdisciplinary care planning.