Michelle Hall
Athens,OH
Summary
Dynamic team leader with a proven track record in enhancing productivity and service delivery. Expertise in coaching, mentoring, and maintaining meticulous attention to detail in inventory management. Committed to driving operational excellence and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Team Leader
Herbal Wellness Center
Athens, OH
06.2024 - 05.2026
- Led team to achieve operational goals, enhancing overall productivity and efficiency.
- Trained new staff on best practices and company protocols, fostering a knowledgeable workforce.
- Implemented quality control measures ensuring compliance with health and safety regulations.
- Coordinated daily activities to streamline workflows and optimize service delivery.
- Monitored inventory levels, facilitating timely restocking of essential products for uninterrupted operations.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Opened and closed location and monitored shift changes to uphold successful operations.
- Managed daily cash drawer preparation and closing processes to ensure accurate financial transactions.
- Executed the verification and documentation of incoming deliveries in both physical and digital formats.
- Metrc trained
- SOP Compliant
Customer Service Representative
Victorias Secret Direct
Kettering, OH
01.2004 - 12.2023
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Managed order processing through internal systems, ensuring accuracy and timeliness.
- Designed and implemented comprehensive training programs to elevate new team members' proficiency in customer service protocols and system navigation.
- Collaborated with cross-functional teams to address customer feedback and improve services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Facilitated engaging seasonal training sessions emphasizing product knowledge and customer service excellence.
- Seasonal Supervisor
- Oversaw training initiatives for chat sessions, ensuring effective guidance and support. Managed supervision of chat engagements to optimize participant learning outcomes.
Education
High School Diploma -
Athens High School
The Plains, OHSkills
- Collaborative teamwork
- Problem-solving
- Meticulous attention to detail
- Team motivation
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Analytical thinking
- Supervising everyday activities
- Mentoring
- Cash handling
- Complaint with State regulations
- SOP adherence
- Metrc trained
- Inventory specialist
Timeline
Team Leader
Herbal Wellness Center
06.2024 - 05.2026
Customer Service Representative
Victorias Secret Direct
01.2004 - 12.2023
High School Diploma -
Athens High School