Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Haller

Avoca,NE

Summary

Detailed and customer service oriented individual with 17 years experience in Medical and IT Staffing in various roles that helped grow and maintain top company awards.

Overview

17
17
years of professional experience

Work History

Recruiter Coverage Specialist

Fusion Medical Staffing
11.2023 - Current
  • Maintained full recruiter desk while they were on maternity leave successfully.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Increased candidate placements by developing and maintaining relationships with clients and candidates.
  • Maintained payroll reports weekly to ensure proper payment to travelers and clients.


MSP Client Manager

Fusion Medical Staffing
03.2020 - Current


  • Built client relationships by responding to inquiries from the client.
  • Helped fill client facility needs.
  • Worked with multiple internal divisions to ensure top customer service to my client for any billing, compliance, or profile questions.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolutions.

Contracts Manager

Fusion Medical Staffing
11.2017 - 03.2020
  • Helped audit all newly signed contracts and contract addendums.
  • Updated internal Bullhorn System with new contract information to ensure proper contract terms and billing information for sales and billing teams.
  • Helped audit compliance documentation to Joint Commission standards.



Compliance Specialist

Fusion Medical Staffing
10.2014 - 11.2017
  • Worked with medical professionals and clients to ensure all compliance met client requirements and deadlines.
  • Worked with different background companies and submitted background requirements for medical professionals including fingerprints and any state specific background checks
  • Completed I-9 documentation
  • Helped maintained all expiring documentation for Medical Professionals.
  • Worked with internal recruiters and client managers with any compliance questions.


Lead Customer Service Associate

TEKsystems, Inc
01.2007 - 09.2014
  • Provided operational and customer support in leading Global IT Staffing and Services Company.
  • Supported sales, recruiters, and national delivery teams for the Omaha region.
  • Responsible for all documentation for billing, invoicing, and compliance for local clients.
  • Created weekly and monthly sales reports, commission reports, and monthly new hire tracking reports.
  • Responsible for payroll for up to 230 contract consultants, including weekly expense reports and per diem payments.
  • Coordinated with third party vendors to schedule drug testing and order backgrounds.
  • Balanced office purchasing card.

Education

No Degree - General Studies

Univeristy of Nebraska Lincoln
Lincoln, NE

Skills

  • Top customer service skills
  • Self motivated
  • 9 1/2 years in Medical Staffing
  • Helped build Fusion Medical Staffing from 300 travelers to over 4000
  • Quick learner

Timeline

Recruiter Coverage Specialist

Fusion Medical Staffing
11.2023 - Current

MSP Client Manager

Fusion Medical Staffing
03.2020 - Current

Contracts Manager

Fusion Medical Staffing
11.2017 - 03.2020

Compliance Specialist

Fusion Medical Staffing
10.2014 - 11.2017

Lead Customer Service Associate

TEKsystems, Inc
01.2007 - 09.2014

No Degree - General Studies

Univeristy of Nebraska Lincoln

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Michelle Haller