Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Halperin

Tucson,AZ

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Office Receptionist

Marana Health Center
09.2023 - Current
  • Company Overview: Counseling and Wellness center for Marana which is their behavioral health center.
  • I deal with patients of all aspects and providers as well.
  • There are groups for different reasons that sign people in for.
  • I take payments and receive insurance and ID cards to put in the system.
  • I make sure all forms are updated and correct.

Support Staff

Carbon Health
09.2021 - 08.2023


  • It is my job to check in the patients and make sure all of their paper work is up to date with medical history and insurance information along with pharmacy choice and how they are feeling that day.
  • I also make sure all paperwork from the appointments are uploaded to the patients chart to make sure everything is on record and a way for the patients to find everything from the appointment if necessary.
  • It is also my job to make sure all prescriptions were sent correctly to the pharmacy.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Communicated with clients on behalf of staff to relay messages and information.

PFS Representative ED Registration

Banner Health
02.2021 - 10.2021
  • I registered patients and went over demographics and health insurances with the patients.
  • I also would be the first to respond to ambulances to get the patient registered so the nurses and doctors could work on the them.
  • I learned how to run estimates and do pass ons with doctors for patients who were incapable of giving consent themselves.
  • Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.

Receptionist

Banner Hospital
08.2020 - 02.2021
  • I have the responsibility of checking in visitors and patients into the hospital.
  • I make sure everyone goes where they are suppose to be and direct them on where to go if needed.
  • I check in patients and call the units to let them know of direct admits and visitors.
  • I communicate a lot with different units and people all over the hospital.
  • I deal with end of life patients and their families as well.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.

Server/Hostess

bisbee breakfast club
08.2019 - 02.2021
  • Serving, barista, cash handling, hostess
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Server

The Omni Tucson National Golf Resort and Spa
02.2018 - 01.2019
  • I have the responsibilities of doing all restaurant jobs.
  • I do serving by answering phone calls and taking down orders, making sure every item is to guests standard.
  • I run the food making sure it is how the guest asked for it.
  • I have the duty of not only taking the food to table but I must take all the food to the guests hotel room.
  • I have to present the food to the guest just like how it would at a restaurant.
  • I also have the duty of getting all the dishes from the guests room when they are done.
  • I have to make sure my guest had the experience they would in a regular restaurant.
  • Cultivated warm relationships with regular customers.

Cashier

Chipotle Mexican Grill
05.2015 - 03.2018
  • I have the duties of handling the money and to assure I give the correct amount of money back to the guest.
  • I try to sell other items on the menu to the customers.
  • I make sure the dining room and bathrooms are up to standard and that everything is stocked up.

Crew Member

AMC Theatres
02.2013 - 06.2015
  • My duties were to up-sell the items the customers wanted in concessions and to try to sell them the Stubs Rewards program in both box office and concessions.
  • I was handling money in both box office and concessions with the responsibility of making sure the customer got back the right amount of change.
  • I made sure the work area was clean and presentable to the customers.

Education

Associate of Applied Science - Health Information Technology

Pima Community College
Tucson, AZ
05.2025

Certificate - Medical Billing & Coding

Pima Community College
Tucson, AZ
05.2024

High school diploma - undefined

Mountain View High School
Tucson, AZ
05.2015

Skills

  • Clear communication
  • Proven leadership skills
  • Proficient time management
  • Proficient in managing high-pressure situations
  • Collaborative teamwork
  • Proficient in computer applications
  • Analytical problem solving
  • Reliable team member
  • Optimistic outlook
  • Effective organizational skills
  • Security awareness
  • Record preparation
  • Experience in medical office operations
  • Customer service expertise

Certification

  • Finger clearance card, 09/23, 09/26
  • CPI Certification, 01/24, 01/26

Languages

English
Native or Bilingual

Timeline

Front Office Receptionist

Marana Health Center
09.2023 - Current

Support Staff

Carbon Health
09.2021 - 08.2023

PFS Representative ED Registration

Banner Health
02.2021 - 10.2021

Receptionist

Banner Hospital
08.2020 - 02.2021

Server/Hostess

bisbee breakfast club
08.2019 - 02.2021

Server

The Omni Tucson National Golf Resort and Spa
02.2018 - 01.2019

Cashier

Chipotle Mexican Grill
05.2015 - 03.2018

Crew Member

AMC Theatres
02.2013 - 06.2015

Certificate - Medical Billing & Coding

Pima Community College

High school diploma - undefined

Mountain View High School

Associate of Applied Science - Health Information Technology

Pima Community College

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