Michelle Ham
Cheney,WA
Summary
I have worked in many different environments doing everything from desk work, to retail to labor work. Offering positive attitude and strong social skills, eager to learn and grow within industry.
Overview
13
13
years of professional experience
Work History
Licensed Life Insurance Agent
Self-employeed
10.2024 - Current
- Assisted clients in selecting appropriate life insurance policies based on individual needs and financial goals.
- Conducted thorough assessments of client financial situations to recommend suitable insurance solutions.
- Educated clients on policy features, benefits, and claims processes to enhance understanding and satisfaction.
- Maintained accurate records of client interactions and policy details using CRM software for efficient follow-up.
Stacker
PotlatchDeltic Corporation
09.2018 - 04.2019
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
- Mounted workpieces in holding device, manually or using hoist.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
Cashier
Archie's IGA
04.2017 - 09.2018
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
911 Dispatcher
Benewah County Sheriffs Office
12.2014 - 12.2015
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented all details in system.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Pizza Maker
Pizza Factory
09.2013 - 05.2014
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
- Trained and assisted new kitchen staff members.
Sandwich Artist
Saint Maries
01.2013 - 06.2013
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Operated manual and electric appliances to peel, slice and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Shared information with customers about menu items, preparation methods and ingredients.
Skills
- Friendly customer service
- Retail management experience
- Works Well Under Pressure
- Critical thinking
- Active listening
- Teamwork and collaboration
- Data entry
- Public safety awareness
- Work ethic and integrity
- Patience and empathy
- Cash handling and management
- Friendly, positive attitude
- Problem-solving
Timeline
Licensed Life Insurance Agent
Self-employeed
10.2024 - Current
Stacker
PotlatchDeltic Corporation
09.2018 - 04.2019
Cashier
Archie's IGA
04.2017 - 09.2018
911 Dispatcher
Benewah County Sheriffs Office
12.2014 - 12.2015
Pizza Maker
Pizza Factory
09.2013 - 05.2014
Sandwich Artist
Saint Maries
01.2013 - 06.2013
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