Michelle Hamann
Nashwauk,MN
Summary
Dynamic leader with a proven track record at Presbyterian Homes and Services, adept in cross-functional team leadership and creative problem-solving. Excelled in enhancing resident satisfaction through innovative care plans and efficient budget management. Skilled in building trust and fostering collaborative environments, significantly improving team productivity and resident care outcomes.
Overview
24
24
years of professional experience
Work History
Resident Services Director
Presbyterian Homes and Services
09.2022 - 11.2024
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Managed budgets effectively, optimizing financial resources to maximize the quality of services provided to residents.
- Facilitated seamless transitions for new residents by working closely with their families and medical teams during the intake process.
- Improved resident satisfaction by implementing personalized care plans and regularly reviewing progress.
- Promoted open lines of communication among staff members, fostering teamwork and collaboration to enhance resident care outcomes.
- Addressed resident concerns promptly and compassionately, maintaining high levels of satisfaction among families and residents alike.
- Led, directed and motivated others to innovate and excel.
- Worked in fast-paced environment with competing demands for time and attention.
- Maintained regulatory compliance, conducting internal audits and updating policies as needed.
- Established strong relationships with residents and families through open communication and proactive problem resolution.
- Liaised with other healthcare professionals and governmental agencies to develop comprehensive resident care plans and provide highest quality of care.
Home Care Services Coordinator
Presbyterian Homes and Services
04.2008 - 09.2022
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Ensured compliance with hiring policies by following established protocols during recruitment process.
- Ensured timely responses to employee requests for time-off or schedule changes to promote goodwill.
- Conducted preliminary interviews to assess candidate fit for specific roles.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Improved budget accuracy by implementing meticulous tracking and reporting processes.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Program Director
Henry Hagen Residence
02.2001 - 09.2006
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Mentored and coached staff to improve performance and interactions with residents.
Education
Licensed Assisted Living Director - Health Care Administration
Leading Age of Minnesota
Minneapolis, MN11-2024
Leadership Training -
Excellence in Leadership
Roseville, MN06-2023
Adult Mental Health First Aid USA - Mental Health
National Council For Mental Wellbeing
05-2023
Skills
- Cross-functional team leadership
- Collaboration and teamwork
- Case management
- Creative and critical thinking
- Document management
- Community advocacy
- Attention to detail
- Building trust and relationships
- Conflict resolution
- Relationship building
Timeline
Resident Services Director
Presbyterian Homes and Services
09.2022 - 11.2024
Home Care Services Coordinator
Presbyterian Homes and Services
04.2008 - 09.2022
Program Director
Henry Hagen Residence
02.2001 - 09.2006
Licensed Assisted Living Director - Health Care Administration
Leading Age of Minnesota
Leadership Training -
Excellence in Leadership
Adult Mental Health First Aid USA - Mental Health
National Council For Mental Wellbeing
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