MICHELLE HAMLER
Orange City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Prioritize projects and multitask effectively to achieve project goals.
Detail-oriented team player with expertise in team building and leadership.
Qualified in leading and motivating, as well as excellent customer relations aptitude and relationship-building skills
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Noted experience in administrative management.
Overview
11
11
years of professional experience
Work History
Mary Kay Sales Associate
Self Employed
07.2014 - Current
- Utilized persuasive sales techniques to convert leads into sales.
- Attracted customers and generated sales using promotional materials.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Reconciled inventory and customer orders regularly to monitor product availability.
Merchandiser
SAS Advantage/TNG Services
07.2020 - 03.2023
- Updated pricing and signage to complete product displays and educate customers.
- Monitored and replenished display inventory and restructured according to available stock.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Collaborated with store managers to determine best placement for merchandise displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Office Manager
Kay Jewelers/Sterling Corp
02.2013 - 07.2014
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department manager.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reported to senior management on organizational performance and progress toward goals.
Booking Agent/Customer Service Specialist
Fantasy Cruises & Tours
08.2012 - 03.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Education
Associate of Arts - Graphic Design/Marketing
Skills
- Administrative and Office Support
- Customer Accounts Management
- Public Relations
- Event Coordination
- Microsoft Office
- Issue and Complaint Resolution
- Marketing and Sales Coordinator
- Customer Relations and People Skills
Timeline
Merchandiser - SAS Advantage/TNG Services
07.2020 - 03.2023
Mary Kay Sales Associate - Self Employed
07.2014 - Current
Office Manager - Kay Jewelers/Sterling Corp
02.2013 - 07.2014
Booking Agent/Customer Service Specialist - Fantasy Cruises & Tours
08.2012 - 03.2013
Daytona State College - Associate of Arts, Graphic Design/Marketing