Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Hanberry

Orange Grove,TX

Summary

Dependable, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent time management and ready to help team achieve company goals.

Overview

38
38
years of professional experience

Work History

House Manager

Harless-Hanberry Household
02.1986 - Current
    • Supervised residents preparing meals and handling chores and provided constructive feedback.
    • Assisted residents with daily hygiene and living tasks.
    • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
    • Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
    • Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
    • Oversaw budget to manage expenditures and control costs.
    • Established team priorities, maintained schedules and monitored performance.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Defined clear targets and objectives and communicated to other team members.

Substitute Teacher, K-12

Orange Grove I
08.2009 - Current
    • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
    • Upheld classroom routines to support student environments and maintain consistent schedules.
    • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
    • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
    • Maintained day-to-day classroom management and discipline to promote learning initiatives.
    • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
    • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
    • Monitored student progress and provided feedback to students, parents and school administrators.
    • Enforced school and class rules to maintain order in classroom.
    • Implemented classroom management techniques to maintain positive learning environment.
    • Operated computers or audio-visual aids to supplement presentations.
    • Counseled students with adjustment or academic problems.
    • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.

Owner/Operator

Dena's Restaurant
09.1996 - 01.2009
    • Managed day-to-day business operations.
    • Consulted with customers to assess needs and propose optimal solutions.
    • Trained and motivated employees to perform daily business functions.
    • Established foundational processes for business operations.
    • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
    • Evaluated suppliers to maintain cost controls and improve operations.
    • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
    • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
    • Trained and developed team members to build human capital.
    • Conducted target market research to discover customer needs and analyze competitor trends.
    • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
    • Established, optimized and enforced business policies to maintain consistency across industry operations.
    • Discovered areas of improvement by generating quarterly operational and sales reports.
    • Prepared bank deposits and handled business sales, returns and transaction reports.
    • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
    • Assessed damaged materials and notified maintenance personnel of needed repairs.
    • Interacted well with customers to build connections and nurture relationships.
    • Trained new employees on proper protocols and customer service standards.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

No Degree - Criminal Justice

Southwest Texas State University
San Marcos, TX
05.1985

Skills

  • Student Records Management
  • Safety Awareness
  • Classroom Instruction
  • Positive Reinforcement Strategies
  • Special Projects
  • Extracurricular Activities
  • Consistent Supervision
  • Organizational Abilities
  • Customer Relationship Management
  • Staff Management
  • Sales and Marketing
  • Managing Employee Relations
  • Food and Beverage Management

Accomplishments

  • Recognized by multiple schools as an excellent substitute.
  • Supervised and managed a staff of over 45 employees.
  • Extensive experience in scheduling.
  • Successfully raised 7 children.

Timeline

Substitute Teacher, K-12

Orange Grove I
08.2009 - Current

Owner/Operator

Dena's Restaurant
09.1996 - 01.2009

House Manager

Harless-Hanberry Household
02.1986 - Current

No Degree - Criminal Justice

Southwest Texas State University

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Michelle Hanberry