Michelle Hanson
MINNEAPOLIS,MN
Summary
Excelling in creating welcoming atmospheres, boosting community engagement, and fostering loyal customer bases. Brings strong multitasking abilities and a team player attitude, ensuring high standards of cleanliness and responsible alcohol service. Enthusiastic and reliable professional takes pride in providing excellent customer service and am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bartender/Server
American Legion Post 523
04.2024 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Maintain strict regulations for safe alcohol service and food safety.
- Contributes to a positive work environment through effective teamwork and communication with colleagues.
- Keep up with fast-paced environments, ensuring timely delivery of orders.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Efficiently open/close the bar according to established procedures, ensuring preparedness for each shift.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Server
Fraternal Order of Eagles Aerie #34
03.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with Aloha to place orders, manage bills, and handle complimentary items along with cash handling duties.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed local alcohol laws to keep restaurant compliant with regulations.
Bar Manager/Bartender
Otter's Saloon
09.2010 - 08.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Overseeing liquor/beer orders
- Improved customer service rankings by resolving issues quickly and accurately.
- Established excellent relationship with vendors, reps and drivers.
- E-tab and pulltab knowledge
- Organized charity events, boosting community engagement and bar visibility.
Bartender
Arones
09.2001 - 09.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Osseo Senior High School
Osseo, MNSkills
- Extremely reliable
- Team player attitude
- Strong multitasking skills
- Engaging personality
- Responsible alcohol service
- Service-oriented mindset
- Liquor, beer, and wine knowledge
Certification
- Certified in CPR - Red Cross
Timeline
Bartender/Server
American Legion Post 523
04.2024 - Current
Server
Fraternal Order of Eagles Aerie #34
03.2023 - 04.2024
Bar Manager/Bartender
Otter's Saloon
09.2010 - 08.2022
Bartender
Arones
09.2001 - 09.2010
High School Diploma -
Osseo Senior High School
- Certified in CPR - Red Cross
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