Michelle Harden
Ballwin,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Corporate Account Administrator
Ecolab Inc.
03.2023 - Current
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Entered and maintained departmental records in company database.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Administrative Assistant
Ecolab Inc.
02.2010 - 03.2023
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Government Sales Representative
Ecolab Inc.
02.2008 - 02.2010
- Collaborated with other departments such as finance, operations, or logistics during contract execution phase ensuring smooth delivery of products and services.
- Worked closely with legal teams to ensure compliance with federal regulations throughout the sales process.
- Provided exceptional customer service to existing clients, ensuring satisfaction and repeat business.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Negotiated favorable contracts with government agencies, leading to long-term partnerships.
Credit Specialist
Ecolab Inc.
02.2006 - 02.2008
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Kept records of customers' charges and payments.
- Monitored accounts for signs of fraud and non-payment issues.
- Optimized collections process, prioritizing high-risk accounts and strategizing appropriate actions.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
Education
Associate of Arts -
Front Range Community College
Westminster, CO06.1994
High School Diploma -
Centaurus High School
Lafayette, CO06.1991
Skills
- Recordkeeping and File Management
- Cross-Functional Collaboration
- Data Confidentiality
- Team Collaboration
- MS Office
- Administrative Support
- Executive Support
- New Hire Onboarding
- Expense Reporting
- Multitasking
- Attention to Detail
- Resource optimization
- Travel Coordination
Timeline
Corporate Account Administrator
Ecolab Inc.
03.2023 - Current
Administrative Assistant
Ecolab Inc.
02.2010 - 03.2023
Government Sales Representative
Ecolab Inc.
02.2008 - 02.2010
Credit Specialist
Ecolab Inc.
02.2006 - 02.2008
Associate of Arts -
Front Range Community College
High School Diploma -
Centaurus High School