Michelle Harper
Chunchula,AL
Summary
Detail-oriented Administrative Assistant skilled in organizing, planning, and managing daily executive needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Proficient in oral and written communication, team leadership, and relationship-building.
Overview
7
7
years of professional experience
Work History
Credentials and Degree Analyst II
University Of South Alabama
09.2022 - Current
- Increased efficiency by streamlining program change processes and implementing digital copies.
- Supported budgeting processes by providing timely invoices to ensure customers were paid on time.
- Validated results and performed quality assurance to assess accuracy of data entered into Xtender.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Supervised Student Assistants to include the hiring process and provided coaching on office procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Secretary
Fayetteville Technical Community College
02.2020 - 08.2022
- Handles management of communication for executives by taking and making telephone calls, scheduling meetings, and reviewing and prioritizing mail to support busy staff and boost productivity
- Develops and continuously improves physical and digital filing and document management systems by coordinating, archiving, and purging files to enhance office efficiency
- Delivers exceptional customer service through greeting visitors, callers, or email daily to provide accurate information or direct to appropriate personnel
- Produces and distributes presentations, agendas, meeting summary notes, newsletters, and other documents to enhance the collaborative process
- Maintains office supplies inventory by checking stock, purchasing items, and sustaining appropriate levels
- Creates and updates spreadsheets to enter, track, report, and distribute data to appropriate personnel to generate reports and maintain consistent communication
- Tracks and submits employee timesheets to prepare for payroll processing
- Documents staff vacation time, sick days, and personal days to monitor attendance records
- Guides administrative and professional staff through office automation software and database problems.
Product Development, Sales, and Marketing Manager
Old Navy, Gap
05.2017 - 01.2020
- Met merchandise processing standards and maintained an organized and accessible work area for maximum productivity
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Built and maintained relationships with peers and upper management to drive team success
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
Education
Bachelor of Science - Commerce and Business Administration
The University of Alabama
Tuscaloosa, AL05.2021
Office Administration Certificate Program -
Fayetteville Technical Community College
Fayetteville, NCSkills
- Microsoft Office Suite Expertise
- Document Organization and Management
- Customer Service
- Task Prioritization
- Computers and Technology
- Judgment and Decision Making
- Administering Payroll
- Spreadsheet Tracking
- Supply Inventory Control
- Qualified Typist
- Familiar with Banner
Timeline
Credentials and Degree Analyst II
University Of South Alabama
09.2022 - Current
Secretary
Fayetteville Technical Community College
02.2020 - 08.2022
Product Development, Sales, and Marketing Manager
Old Navy, Gap
05.2017 - 01.2020
Bachelor of Science - Commerce and Business Administration
The University of Alabama
Office Administration Certificate Program -
Fayetteville Technical Community College
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