Michelle Harper
Spring,TX
Summary
Proven expertise in customer product forecasting and teamwork, honed at Mitsubishi Electronics. Excelled in fostering relationships and utilizing MS Office to drive data-driven decisions, resulting in enhanced team performance and customer satisfaction. Trained in SAP software.
Overview
7
7
years of professional experience
Work History
Inside Sales Support Specialist
Renesas Semiconductor (Hitachi/ Mitsubishi Merge)
01.2002 - 07.2003
- Expedited issue resolution by liaising between customers and internal departments effectively.
- Developed custom solutions for clients based on their specific needs, driving long-term loyalty.
- Improved overall team performance by analyzing data trends and recommending areas for improvement.
- Maintained a detailed database of customer contacts, purchases, and preferences for personalized service.
- Served as a reliable point-of-contact between customers and internal teams including engineering, production, shipping.
- Assisted customers with sales needs such as inventory and shipping questions.
Operations Planner
Mitsubishi Electronics, Inc.
04.1996 - 01.2002
- Cultivated strong relationships with sales rep companies, ensuring open communication channels were maintained at all times to address any issues promptly.
- Forecasted demand accurately using historical data analysis, resulting in better resource allocation and optimal inventory levels.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Worked closely with sales rep companies on forecast / customer needs and requirements.
- Worked closely with counterparts in Japan on customer requirements, product inventory.
- Provided training to new personnel on software systems and processes used for job utilization.
Adminitrative Assistant to Director of Operations
Mitsubishi Electronics, Inc.
01.1996 - 04.1996
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Created and/or updated PowerPoint presentations for meetings.
- Provided various administrative tasks as necessary.
Education
Associate of Arts - Liberal Arts
Mission College
Santa Clara, CA05-2000
Skills
- Teamwork and collaboration
- Customer order management
- Customer needs assessment
- MS Word, PowerPoint, Excel
Timeline
Inside Sales Support Specialist
Renesas Semiconductor (Hitachi/ Mitsubishi Merge)
01.2002 - 07.2003
Operations Planner
Mitsubishi Electronics, Inc.
04.1996 - 01.2002
Adminitrative Assistant to Director of Operations
Mitsubishi Electronics, Inc.
01.1996 - 04.1996
Associate of Arts - Liberal Arts
Mission College
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