Michelle Harris
Celina,OH
Summary
Highly organized, results-driven sales leader with demonstrated records of accomplishments and substantial industry experience. Recognized for developing territory management of multi-tiered accounts to drive revenue growth. Engage customers with strategic approach and builds trust and loyalty to drive sales and territory growth.
Overview
23
23
years of professional experience
Work History
Territory Account Manager
True Value Company
Celina, OH
07.2021 - Current
- Managed daily operations of multiple accounts in assigned territories.
- Assisted customers in resolving product or service issues quickly and efficiently.
- Provided regular reports on sales activity, customer satisfaction, and other metrics relevant to the assigned territory.
- Researched competitive pricing strategies and made recommendations accordingly.
- Maintained a thorough understanding of industry trends, products, services, competitors, pricing structures, and regulations within the assigned territory.
- Negotiated terms of contracts with clients while maximizing profitability for company objectives.
- Presented products and services to meet client business needs.
- Implemented business marketing strategies and creative approaches to bring in consistent business and expand territory.
- Generated sales proposals, plan-o-grams and analytical analysis of business.
Account Manager
Portland Forge
Portland, IN
05.2020 - 07.2021
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Conducted market research to identify potential customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Ensured compliance with industry regulations when dealing with clients.
- Produced sales documents, finalized deals and filed records.
Regional Account Manager Public Safety/Hospitals
ERS Wireless
Fort Wayne, IN
03.2019 - 03.2021
- Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact.
- Analyzed critical customer data to identify solutions and promote growth.
- Coordinated successful account management efforts with front-line team members.
- Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Pharmaceutical Sales Representative
Syneos Health (inVentiv) - GSK/Janssen
Lima, OH
06.2014 - 01.2019
- Created and maintained relationships with key stakeholders, including medical professionals, healthcare providers, and pharmaceutical distributors.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Monitored competitor activities and provided competitive intelligence reports to management team.
- Maintained up-to-date knowledge of relevant industry trends and developments.
- Performed ongoing review of customer accounts to ensure satisfaction with products and services offered.
- Resolved any customer complaints or issues in an efficient manner.
- Collaborated with cross-functional teams within the organization to develop innovative solutions for customers' needs.
- Prepared weekly reports outlining sales performance against targets for senior management review.
- Tracked sales activity using CRM software tools and reported results on a daily basis.
- Participated in professional development programs aimed at improving skillset required for success in the role.
Automotive Finance Manager/Internet Sales Manager
Kerns Ford Lincoln Mercury And Truck Center
Celina, OH
04.2011 - 06.2014
- Developed strategies to increase auto finance sales volume while maintaining profit margins.
- Created and implemented policies and procedures related to automotive financing activities.
- Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
- Analyzed customer credit histories in order to determine eligibility for loans.
- Reviewed contracts for accuracy prior to signing by customers.
- Provided guidance and advice on the best financing options available for customers.
- Resolved customer complaints regarding auto financing services in a timely manner.
- Maintained accurate records of all transactions related to auto finance services.
- Assessed risk associated with potential borrowers in order to minimize losses.
- Advised customers on the benefits and drawbacks of different types of automotive loans.
- Monitored current market rates for competitive pricing of loans offered.
- Ensured compliance with all applicable state and federal regulations pertaining to auto financing services.
- Collaborated with sales staff in order to maximize opportunities for profitable deals.
- Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
- Approved or denied loan applications and explained reasoning behind decisions.
Inside Sales Representative
Reynolds and Reynolds
Celina, OH
04.2001 - 04.2011
- Established relationships with key decision makers at target companies.
- Analyzed market trends to develop competitive pricing strategies for new products and services.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Assisted in resolving customer complaints in a prompt manner.
- Contributed ideas for improving internal processes related to sales operations.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Listened to customer needs to identify and recommend best products and services.
Education
Bachelor of Science - Business Administration
University of Northwestern Ohio
Lima, OH08.2013
Certification - Medical Sales Representatives
NAMSR
Online01.2018
Sales Training Certification - Selling Skills And Sales Operations
Richardson Sales Performance
OnlineSkills
- Team Building
- Strategic Planning
- Trend Analysis
- Business Management
- Channels and Distribution Knowledge
- Brand Promotion
- Customer Relationship Management
- Issue Resolution
- CRM Software
- Cold Calling
- Sales Development
- Customer Acquisition
- Sales Leadership
- Time Management
- Upselling and Cross-Selling
- Territory Sales
- Process Improvement
- Customer Service
- Relationship Selling
- B2B and B2C Sales
- Exceeds Sales Goals
- Territory Growth
- Closing Sales
- Training and Development
- Expense Reporting
- New Business Development
- Sales Planning
- Solution Selling
- Goal Setting
- Sales Presentations
- Direct Sales
- Fortune 500 Company Sales Background
- Social Media Savvy
- Marketing Strategy
- Sales Operations
- Territory and Account Management
- Salesforce
- Product Knowledge
- Brand-Building Strategies
- Market Intelligence
Affiliations
- Water Skiing
- Snow Skiing
- Hunting
- Boating
- Hiking
Accomplishments
- President Club Winner 2015
- Top 10% region with Janssen 2016,2017
- Top 10% region with GSK 2018
- Sales 2019 Club Award with ERS 12%increase sales
- 110% to goal 2022 top 5% region True Value
References
References available upon request.
Timeline
Territory Account Manager
True Value Company
07.2021 - Current
Account Manager
Portland Forge
05.2020 - 07.2021
Regional Account Manager Public Safety/Hospitals
ERS Wireless
03.2019 - 03.2021
Pharmaceutical Sales Representative
Syneos Health (inVentiv) - GSK/Janssen
06.2014 - 01.2019
Automotive Finance Manager/Internet Sales Manager
Kerns Ford Lincoln Mercury And Truck Center
04.2011 - 06.2014
Inside Sales Representative
Reynolds and Reynolds
04.2001 - 04.2011
Bachelor of Science - Business Administration
University of Northwestern Ohio
Certification - Medical Sales Representatives
NAMSR
Sales Training Certification - Selling Skills And Sales Operations
Richardson Sales Performance