Michelle Harris
Murfreesboro,TN
Summary
Action-oriented service professional with over 20 years of experience in project management for credit card and IT solutions companies, with excellent client-facing experience. Able to engage and communicate effectively with clients, project teams, and vendors, articulating clear messages for technical, project, and executive audiences. Attentive to detail, proficient in data management, reporting, budget and cost control P&L analysis, payroll, and cash flow.
Overview
27
27
years of professional experience
Work History
Project Manager
Black Box
07.2021 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Customer Service Operations Coordinator
NaviHealth
05.2019 - 07.2021
- Process requests from Skilled Nursing, Inpatient Rehabilitation Facilities and Hospitals for patients that require Physical, Occupational, Speech Therapy for United Healthcare, Humana, Aetna and various other Health Plan
- Help Desk Support for Online Application – nHAccess where Providers submit requests through portal
- Process files enabling Provider access to portal, assist callers, troubleshoot requests from Providers experiencing access or processing issues with Online Application – nHAccess
- Also support special projects such as Sales Force Provider Contact Database cleanup, Blue Cross Blue Shield Covid 19 Project for patients over 70.
Office Manager
Fuddruckers
05.2009 - 02.2019
- Managed all aspects of data entry, reconciliation, audit, cash flow management, and payroll for multiple Restaurants and Corporate Office
- Generated P&L Reviews for management review of restaurant performance
- Managed Payables and Cash Flow
- Generated all Government, State, and Local reports and required payments for all agencies
- Family-owned businesses work concurrently with TSYS.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Interchange Compliance Manager
TSYS
09.1997 - 11.2017
- Managed team 6 of Interchange Compliance Program Managers
- Responsible for evaluating Program Enhancements related to Visa, MasterCard, Discover, and American Express
- Manage and Release Program Requirements defined through Product Development and Process Management Procedures
- Evaluate and audit impact and success of Program Requirements.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
Education
Associate of Arts - Business Administration And Management
MOTOLOW Community College
Smyrna, TN12.2026
Skills
- Project Management
- Budget Tracking
- Quality Assurance/Improvement
- Data Analysis
- Requirements Management
- Client Relationship Management
- Productivity Improvement
- Vendor Management
- Team Building
- Cost Control
- Strategic Planning
- Inventory Control
- Root Cause Analysis
- Compliance Monitoring
Timeline
Project Manager
Black Box
07.2021 - Current
Customer Service Operations Coordinator
NaviHealth
05.2019 - 07.2021
Office Manager
Fuddruckers
05.2009 - 02.2019
Interchange Compliance Manager
TSYS
09.1997 - 11.2017
Associate of Arts - Business Administration And Management
MOTOLOW Community College
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