Michelle Harris
Canadian,OK
Summary
Driven Care Manager Lead/Outreach Coordinator with a proven track record at Caring Hands Healthcare Centers, Inc., excelling in case assessments and care planning. Demonstrated expertise in medical chart documentation and adept at volunteer management, significantly enhancing patient care and resource utilization. Skilled in fostering community partnerships to expand access to services.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Care Manager Lead/Outreach Coordinator
Caring Hands Healthcare Centers, Inc.
2015.06 - Current
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Arranged transportation and documented details of discharge transition plans.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Assessed clients and developed plans to meet needs.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Communicated with healthcare providers to facilitate continuity of care.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Communicated with patients, ensuring that medical information was kept private.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Implemented strategies to increase public awareness of social and community service programs.
- Participated in community events to promote services and engage with public.
Medical Receptionist
Lakeview Urgent Care
2014.05 - 2015.06
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for 2-physician Urgent care medical facility, scheduling appointments, and handling patient inquiries
Tag and Title Clerk
McAlester Tag Office
2001.05 - 2013.12
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Calculated and remitted state sales tax, service, and other charges.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Communicated with customers to resolve common title issues.
- Contacted OK Motor Vehicle Department to determine status of pending titles.
- Organized and prepared tax and title documents to transfer ownership of property.
- Performed routine data entry or document management.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Education
Bachelor of Science - Criminal Justice
Northeastern State University
Tahlequah, OK05.2004
Skills
- Medical chart documentation
- ADL support
- Case assessments
- Resource Utilization
- Care Planning
- Patient Education
- Clinical Documentation
- Volunteer Management
- Workflow Coordination
Accomplishments
- Supervise team of 3 staff members.
- Graduated Leadership McAlester June 2024.
- Created Outreach team for the community outreach to help provide services for unhoused and underserved population.
Certification
Behavioral Health Case Management II 2018 to 2020.
Timeline
Care Manager Lead/Outreach Coordinator
Caring Hands Healthcare Centers, Inc.
2015.06 - Current
Medical Receptionist
Lakeview Urgent Care
2014.05 - 2015.06
Tag and Title Clerk
McAlester Tag Office
2001.05 - 2013.12
Bachelor of Science - Criminal Justice
Northeastern State University
Behavioral Health Case Management II 2018 to 2020.
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