Michelle Harris
Augusta,GA
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
8
8
years of professional experience
Work History
Sales Development Representative
Greenhouse Software Inc.
New York, NY
06.2024 - Current
- Gathered customer requirements and provided product information to meet their needs.
- Conducted market research to identify new business opportunities.
- Maintained an up-to-date database of prospects and clients.
- Provided timely follow-up after initial contact for further customer engagement.
- Attended educational workshops to stay abreast of new developments in the field.
- Developed creative marketing strategies to generate interest in products or services.
- Monitored competitor activities and kept abreast of changes in the marketplace.
- Tracked progress against goals using CRM software programs such as Salesforce.
- Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
- Maintained communication with account executives to facilitate development of sales opportunities.
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
Assistant Branch Manager
Enterprise Holdings
Hilton Head
09.2022 - 06.2024
- Coached employees to work together to carry out daily functions and meet service objectives
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business
- Participated in meetings with senior executives regarding strategic planning initiatives
- Evaluated current business practices and identified opportunities for process improvement
- Maintained records of all operational activities including personnel information, inventory levels, customer service metrics
- Provided guidance to staff on operational matters, resolving issues as they arise
- Oversaw the development of budgets for expenses as well as overall departmental spending
Outside Sales Representative
Safe Haven Security
Savannah, GA
01.2022 - 10.2022
- Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory
- Continually meeting or exceeding sales targets by selling company products to new and existing customers
- Developing and implementing an effective sales strategy to drive sales
- Researching competitors' products and pricing as well as market conditions
- Maintained open communication with leadership to facilitate business development
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements
- Negotiated contracts with customers to close deals in a timely manner
- Identifying potential sales opportunities and proactively reaching out to customers within the assigned sales territory to promote company products and services
- Monitoring and analyzing sales data to identify market trends and customer preferences
- Participated in team meetings to discuss strategy, successes and challenges faced
- Developed new business opportunities through cold calls and lead generation
- Utilized CRM software to track leads and manage accounts from prospecting through closing stages
Relief Manager
Public Storage
Statesboro, GA
12.2020 - 06.2021
- Recommend storage solutions and assist customers with their storage needs
- Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent
- Manage, audit, balance cash drawer; prepare and make daily deposits
- Implement customer retention strategies to improve occupancy rates and reduce vacancy periods
- Develop and maintain positive relationships with customers to enhance customer satisfaction and promote repeat business
Campus Ambassador
Georgia Military College
Sandersville
03.2017 - 03.2018
- Maintained professional communication with clients throughout the survey process
- Provided guidance and assistance to individuals who had difficulty understanding the questions or filling out the forms
- Responded to customer requests via telephone
- Entered details such as account information and registration information into the computer system
- Worked directly with former and potential students to achieve quota
- Copied, logged and scanned supporting documentation
- Maintained inventory log status monthly
- Filed student information
- Conduct interviews with individuals to collect accurate and complete demographic data for census purposes, ensuring compliance with established procedures and guidelines
- Displayed leadership qualities in coordinating activities with other student organizations on campus
- Developed interpersonal skills while attending recruitment events and representing the university
Team Member
Habitat for Humanity
Savannah, GA
01.2024
Education
Bachelor of Business Administration - Marketing
Georgia Southern University
Statesboro, GA05.2021
Associate of Science - General Studies
Georgia Military College
Milledgeville, GA05.2018
Associate of Science - Business Administration
Georgia Military College
Milledgeville, GA05.2018
Skills
- Relationship Building and Management
- Account Management
- Operations Management
- Training and Development
- Client Relationship Management
- Problem solving
- Performance Reviews
- Adaptable to Market Fluctuations
- Strategy Development
- Staff Management
Volunteer Experience
Team Member, Habitat for Humanity, Savannah, GA, 01/01/24, 01/31/24
Timeline
Sales Development Representative
Greenhouse Software Inc.
06.2024 - Current
Team Member
Habitat for Humanity
01.2024
Assistant Branch Manager
Enterprise Holdings
09.2022 - 06.2024
Outside Sales Representative
Safe Haven Security
01.2022 - 10.2022
Relief Manager
Public Storage
12.2020 - 06.2021
Campus Ambassador
Georgia Military College
03.2017 - 03.2018
Bachelor of Business Administration - Marketing
Georgia Southern University
Associate of Science - General Studies
Georgia Military College
Associate of Science - Business Administration
Georgia Military College
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