Michelle Harris
Sterling
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
28
28
years of professional experience
Work History
Juvenile Screening Supervisor and Bed Manager
Trestle
12.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved collaboration with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Day Time Screener
Trestle
06.2022 - 12.2023
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Maintained accurate reports and records on state websites, and internal databases.
- Served as a point of contact for screeners throughout the screening process, addressing inquiries and providing guidance when necessary.
- Interacted with officers, parents and youth to answer questions associated with the screening process.
Overnight Screener
Trestle
07.2021 - 06.2022
- Interacted with officers, parents and youth to answer questions associated with the screening process.
13th JD CYDC Case Manager
Trestle
12.2015 - 06.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided progress reports to court.
Data Entry
Weld County Adolescents 13th Judicial District SB94
11.2010 - 12.2015
- Expedited document processing with accurate data entry and timely filing.
- Conducted data entry and recordkeeping to maintain client information.
Office Manager/Student Services Assistant
Summit Treatment Services
09.2014 - 05.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between staff members, professional team and youth to open channels of communication to address concerns or issues promptly.
Communications Technician
Sterling Communications Center
07.2008 - 09.2014
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Provided on-the-job training and coaching to develop new dispatchers.
Office Manager Billing
Field of Opportunity Counseling
09.2012 - 04.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined billing handling and processing.
Communications Technician
Morgan Co. Communications Center
11.2004 - 07.2008
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Provided on-the-job training and coaching to develop new dispatchers.
Counter Service Sales Representative
Bresnan Communications
11.2003 - 11.2004
Internet Service Provider Technician
Sykes Enterprises, Inc.
08.2003 - 04.2004
Admin. Assistant/Corrections Officer
Colorado Dept. of Corrections
11.2000 - 07.2003
Internet Service Provider Technician
Sykes Enterprises, Inc.
04.2000 - 11.2000
Assistant Office Manager
McDonald's Business Office
07.1999 - 06.2000
Paraprofessional - After School Club
RE-1 Valley School District
08.1997 - 04.2000
Education
Associates Degree - Business Administration
NJC
Sterling, CO01.1999
Skills
- Team leadership
- Customer service
- Decision-making
- Data analytics
- Conflict resolution
- Staff training
- Performance evaluation
- Data management
- Cross-department collaboration
- Effective communication
- Problem solving
- Time management
- Training and mentoring
- Goal oriented
Timeline
Juvenile Screening Supervisor and Bed Manager
Trestle
12.2023 - Current
Day Time Screener
Trestle
06.2022 - 12.2023
Overnight Screener
Trestle
07.2021 - 06.2022
13th JD CYDC Case Manager
Trestle
12.2015 - 06.2022
Office Manager/Student Services Assistant
Summit Treatment Services
09.2014 - 05.2015
Office Manager Billing
Field of Opportunity Counseling
09.2012 - 04.2014
Data Entry
Weld County Adolescents 13th Judicial District SB94
11.2010 - 12.2015
Communications Technician
Sterling Communications Center
07.2008 - 09.2014
Communications Technician
Morgan Co. Communications Center
11.2004 - 07.2008
Counter Service Sales Representative
Bresnan Communications
11.2003 - 11.2004
Internet Service Provider Technician
Sykes Enterprises, Inc.
08.2003 - 04.2004
Admin. Assistant/Corrections Officer
Colorado Dept. of Corrections
11.2000 - 07.2003
Internet Service Provider Technician
Sykes Enterprises, Inc.
04.2000 - 11.2000
Assistant Office Manager
McDonald's Business Office
07.1999 - 06.2000
Paraprofessional - After School Club
RE-1 Valley School District
08.1997 - 04.2000
Associates Degree - Business Administration
NJC
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