Michelle Harris
Sharpsburg,GA
Summary
Passionate and results-driven sales & design consultant with extensive experience in customer service, sales, and window treatment design. Skilled understanding clients needs, providing tailored design solutions, and driving sales through exceptional service. Adept at building strong customer relationships, offering expert product recommendations, and ensuring a seamless buying experience. A creative problem-solver with a keen eye for aesthetics and functionality, dedicated to helping clients bring their vision to life.
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Lead Designer
Premier Blinds and Designs
08.2023 - Current
- Manage website design, content, and SEO Marketing
- Branding and logo Design
- Managed junior designers, providing guidance and mentorship for professional growth.
- Evaluated analytics data to make informed decisions about future design strategies and improvements.
- Developed print materials such as brochures, banners, and signs.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Used Adobe Creative Suite to edit images for marketing materials and website content.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Used CRM system to track leads and process data.
- Managed showroom and kept it clean and comfortable for clients. Created proposals on the spot.
- Performed efficient follow-up calls and communication.
- High efficient closer.
- Sold high-ticket items.
- Ongoing training.
- Used my knowledge to help guide clients through the process and answered their needs and questions.
- Gave thoughtful guidance in window design.
- Measured clients' windows and processed orders.
- Calculated drapery design and cuts.
- Worked closely with interior designers and added them to their projects.
- Attended networking events and participated with the local chamber of commerce.
- Established long-lasting relationships. Worked directly under the CEO.
- Added to the brand identity and represented company culture and guidelines.
- Sold 1.2 million in window treatment sales in my first full year.
Waitress & Trainer
Cracker barrel Old Country Store
03.2017 - 08.2023
- Resolved customer concerns professionally, demonstrating problem-solving and conflict resolution skills
- Added kitchen staff for meals and preparation.
- Ran food items.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Supported Cracker barrels brand and customer care.
- Trained and mentored 30 new personnel hired to fulfill various roles.
Lane Waitress
Junction Lanes
02.2016 - 04.2017
- Assisted in training new hires, sharing best practices and fostering a supportive learning atmosphere.
- Helped management increase overall customer satisfaction by addressing concerns promptly and professionally.
- Efficiently managed multiple tasks simultaneously under high-pressure situations resulting in seamless service delivery.
- Contributed to a positive workplace culture through active participation in team meetings and events.
- Followed strict hygiene guidelines when handling food items ensuring compliance with health regulations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Attended 40 lanes at one time, serving them food and drinks and taking orders and cashing them out.
Waitress
Brickhouse Grill and Tavern
08.2015 - 03.2017
- - Provided exceptional customer service, ensuring a positive dining experience and repeat business
- - Managed multiple tables efficiently in a fast-paced environment, maintaining accuracy and attentiveness
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Tavern restaurant with social relevancy and intentionality.
Education
Nursing Degree -
West Ga Technical Collage
Newnan, GA04.2025
Certified Designer - Design
Hunter Douglas
Boulder, CO04.2025
Skills
- Communication Skills – The ability to clearly convey ideas, listen actively, and communicate effectively with team members, clients, and customers
- Problem-Solving – The ability to think critically, analyze situations, and develop solutions to challenges in the workplace
- Teamwork and Collaboration – Working well with others, contributing to group efforts, and fostering a positive and productive team environment
- Adaptability and Flexibility – Being open to change, learning new skills, and adjusting to different situations or environments
- Time Management – The ability to prioritize tasks, meet deadlines, and efficiently manage workload without compromising quality
- Leadership Skills – Taking initiative, motivating others, and guiding teams to success, whether in a formal or informal leadership role
- Emotional Intelligence – Understanding and managing your own emotions, as well as being empathetic to the emotions of others to build positive relationships
- Attention to Detail – Ensuring accuracy and thoroughness in all aspects of work, from task execution to decision-making
- Technical Proficiency – Familiarity with industry-specific tools, software, or equipment that are critical for performing the job effectively
- Customer Service – Providing exceptional service and support to clients, customers, or patients, ensuring satisfaction and building long-term relationships
Accomplishments
- Achieved 100% sales growth within my first full year of sales with accuracy and efficiency. I successfully added in the growth of the company by moving net growth from 1 million to 2 million within a year selling window treatments.
Language
English (Fluent)
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Backpacking and Hiking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Adventure Travel
- Mindfulness Practices
- Gym Workouts
- Dancing
- High-Intensity Interval Training
- Marathon Runner
- Volunteering
- Camping
- Running
- Interior Design
- Creative Writing
- Cooking
- I enjoy helping others and giving back to the community
- I like looking at the stars and learning about constellations
- Avid Reader
- Astrology
- Fashion and Style
Timeline
Lead Designer
Premier Blinds and Designs
08.2023 - Current
Waitress & Trainer
Cracker barrel Old Country Store
03.2017 - 08.2023
Lane Waitress
Junction Lanes
02.2016 - 04.2017
Waitress
Brickhouse Grill and Tavern
08.2015 - 03.2017
Nursing Degree -
West Ga Technical Collage
Certified Designer - Design
Hunter Douglas
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