Michelle Harrison

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Trained junior office staff in correct procedures and reporting requirements.
• Organized and coordinated conferences and monthly meetings.
• Researched, proposed and implemented vendor agreements to decrease costs and improve services.
• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
• Worked with senior management to initiate new projects and assist in various processes.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Coordinated events and worked on ad hoc projects.
• Volunteered to help with special projects of varying degrees of complexity.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
• Handled incoming and outgoing correspondence, including mail, email and faxes.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Provided technical support to staff by troubleshooting problems; setting up and maintaining workstations and printers

• Coordinated high-level conference calls, board and commission meetings, special events and travel arrangements for top executives

• Liaison between all impacted departments to ensure proper communications and reporting practices.

• Processed monthly expense reports reflecting supporting documents and budget code indexes.

• Created a comprehensive filing system for company files, invoices, and expense reports

• Tracked, maintained and replied to copyright permission requests

• Served as System Administrator for various company applications including Salesforce, Blackboard, and Intact File Management.

• Researched and produced the organization’s first publication in ePub format which was piloted by Grand Canyon University in Phoenix, AZ.

• Performed duties of General Operations Manager in her absence including facilities management, order processing, and coordinating switchboard relief schedule.[MH1]

• Ensured on-time, error-free processing and distribution of client data, analyzed and interpreted data, prepared reports and coordinated work of volunteers.
• Handled various software administration and maintenance tasks.
• Worked collaboratively with database programmer to tailor client database to meet organizational needs.
• Improved organization’s branding efforts by standardizing document formats, creating templates and forms, and controlling quality.
• Developed client fact sheet and demographic map using statistical analysis and desktop publishing software.
• Developed and compiled client data reports.

• Responsible for carrying out various data analytical tasks, verifying data for errors and irregularity, and facilitating contract compliance. Prepared various statistical and financial reports with the help of various software applications.
• Served as System Administrator for the organization’s various database applications including Raiser’s Edge, Uniform Reporting System, and the organization’s client database. Designed, created, and maintained contact and membership databases.
• Worked collaboratively with internal and external stakeholders to assemble, edit, format and publish several publications including NY, VA, PA, and CA Rap Sheet Manuals. Designed, published and distributed organization’s monthly membership newsletters “H.I.R.E. Network News” and “Of Substance”, eliminating print distribution saving the organization substantial time and money.
• Played a vital role on team responsible for the development and launch of the National H.I.R.E. Network, an initiative to increase job opportunities for individuals with criminal histories.
• Supported four attorneys and the Director of State Policy with administrative and client service efforts. Prepared proposals, contracts, and reports.
• Maximized productivity by maintaining multiple calendars, scheduling meetings, and prioritizing email for executives, directors, and attorneys.
• Played a pivotal role in development, design and launch of two of the organization’s websites. Regularly published new site content, implemented updates, and tracked website metrics.
• Served as application specialist and IT troubleshooter for NY and DC offices saving the organization more than $30,000 yearly in consultant fees.