Michelle Harry
Springhill
Summary
Diligent Customer Service Sales Representative with knack for resolving customer inquiries and closing sales efficiently. Demonstrated success in building strong customer relationships and driving repeat business. Proven ability to handle complex issues with effective communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Sales Representative
So Sheek Boutique
11.2021 - 01.2024
- Managed calls responding to customer questions about products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher sales and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Planned social events to promote the company's brand. Designed company website. Created custom invoices and helped generate sales.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed inventory levels to ensure stock availability for customers.
- Streamlined return processes, improving efficiency and customer experience.
Customer Service Sales Representative
Tampa Bay Discuss
09.2016 - 08.2021
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided customers with friendly, knowledgeable support throughout every step of their shopping and purchasing experience.
- Conducted product demonstrations to showcase features and benefits, driving increased customer engagement.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Fostered collaborative environment, sharing best practices among sales team.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Led training sessions for new customer representatives, enhancing team expertise and performance.
Customer Service Ass/Administrative Secretary
Walter Reed Army Medical Center
08.2007 - 03.2009
- Greeted visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
- Supported project management activities, contributing to timely completion of task.
- Ensured HIPPA compliance by scheduling all employee training while maintaining up-to-date records.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Facilitated interdepartmental collaboration by establishing effective lines of communication between team members and leaders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained accurate records of employee attendance and office arrival times.
- Enhanced office efficiency by streamlining filing systems, leading to quicker access to critical documents.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Oversaw inventory management of office supplies, ensuring availability and monthly ordering
Navy Project Coordinator
T3ITM
03.2005 - 07.2007
- Developed comprehensive Naval project plans, outlining scopes, timelines, deliverables, and milestones.
- Participated in daily Gov't meeting. Updating all parties regarding and reduced bottlenecks in project execution.
- Answered calls regarding questions about the Navel project trajectory, documentation and deployment
- Professionally adapted to unexpected change, project delays and onsite challenges
- Coordinated cross-departmental meetings to streamline project communication preparing to be onsite at the Navel bases
- Supervised project from start to completion delegating meetings, phone calls, onsite training, and daily updates
- Scheduled onsite software and IT implementation at Naval hospitals throughout the United States
- Prepared government travel documentation for team members
- Trained new staff on best practices in project coordination, fostering a culture of continuous improvement.
Education
Associate of Arts Degree - Human Behavior, Psychology, Cultural Diversity
Hillsborough Community College
Brandon, FL08-2022
Skills
- Excellent customer service
- Good communication skills
- Call center experience
- Friendly, positive attitude
- Professional customer engagement
- Attention to details
- Customer- Relationship building
- Listen with empathy and patience
- Adaptable and flexible
- Assessment of customer's needs
- Conflict- resolution skills
- Multitasking and time management
- Dependable and reliable
- Quick email response
- Comfortable processing payments
Timeline
Customer Service Sales Representative
So Sheek Boutique
11.2021 - 01.2024
Customer Service Sales Representative
Tampa Bay Discuss
09.2016 - 08.2021
Customer Service Ass/Administrative Secretary
Walter Reed Army Medical Center
08.2007 - 03.2009
Navy Project Coordinator
T3ITM
03.2005 - 07.2007
Associate of Arts Degree - Human Behavior, Psychology, Cultural Diversity
Hillsborough Community College
HOBBIES
Spending time with my family, and visiting with friends.