Michelle Hart
Summary
Dynamic result-oriented professional with a strong work ethic and proven customer service skills. Ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Adept at multitasking, I have consistently fostered positive experiences, contributing to increased return rates.
Overview
25
25
years of professional experience
Work History
Front of House Employee
FloraBama
03.2024 - 08.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Manager
Hart Roofing LLC
08.2018 - 03.2024
- Oversaw daily operations and office management
- Managed scheduling and coordination of roofing projects
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Handled billing, payroll, budgeting, and financial records
- Supervised administrative staff and ensured smooth office workflow
- Maintained client communications and resolved inquires
Marketing Director
PALCO Federal Credit Union
05.2008 - 11.2018
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Directed trade show participation, maximizing exposure for company products and services.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Created content and promotional materials to drive engagement an d conversions.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Built strong relationships with industry professionals and influencers.
- Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
- Evaluated competitor activity to inform strategic decision-making within the marketing department.
- Developed and presented marketing plans and reports to CEO and shareholders.
- Improved lead generation through targeted email marketing campaigns and data-driven analytics.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Floor Supervisor
American Customer Care
04.2000 - 05.2008
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Education
High School Diploma -
Hughesville Jr/Sr High School
HughesvilleSkills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving and creativity
- Multitasking and organization
- Phone etiquette
- Cash handling proficiency
- Time management
- Adaptability and flexibility
- Decision-making
- Organizational skills
Timeline
Front of House Employee
FloraBama
03.2024 - 08.2025
Manager
Hart Roofing LLC
08.2018 - 03.2024
Marketing Director
PALCO Federal Credit Union
05.2008 - 11.2018
Floor Supervisor
American Customer Care
04.2000 - 05.2008
High School Diploma -
Hughesville Jr/Sr High School
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