Michelle Hartnett
Derry,NH
Summary
To obtain a position where I can be an organized Team Leader that builds positive rapport, inspire trust and guide teams toward achievement of organizational and personal goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Finance Counselor III
SNHU
Manchester, NH
07.2017 - Current
- Using my seven years of experience to assist students to the best of my capability. Helping them to understand their financial aid and guiding them to make the best decision for them.
- Over the years I have become more knowledgeable with how to explain difficult information to students.
- I excel in deescalating students and have only had two students in seven years that still wanted to talk with a supervisor.
- I have assisted my team leads in any capacity that they have needed. Running team meetings, filling in when they were out, delivering call reviews, creating presentations for our new hires.
- Mentoring the new hires.
Home Health Aide
Visiting Angels
Auburn, NH
01.2014 - 07.2017
- I was responsible for care of my patient and assisted them in daily living activities.
Assistant Manager
Fashion Bug
Derry, NH
08.2006 - 06.2011
- Aided manager in overseeing personnel, interviewing for position's, tallying cash draws, totaling daily sales balances including bank deposits, opening/closing the facility assisting with sales and cashiering.
Sales Associate
Kohl's
Plaistow
01.2002 - 01.2005
Receptionist
Robert Woodruff
Derry
01.1998 - 01.2002
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH04-2025
Seacoast Careers Schools-Manchester, NH
06.2011
Whittier Regional Vocational Technical High School High Haverhill, MA
01.2000
900 Hour Medical Assistant Program -
Essex Medical Associates-North Andover, MA
3 Month Externship -
New Hampshire Orthopedic Center-Manchester, NH
Skills
- Goal Oriented
- Time management
- Customer service
- Organizational skills
- Independent worker
- Team player
- Microsoft Word & Excel
- Defuses volatile situations
- Proficient in Loan Decreases
- Knowledge of Colleague/Banner
- Knowledge of Unify
- Takes directions
- Problem-solving
- Multitasker
- Knowledge of Government regulations and sites
- Attention to details
- Dependable
- Predicant in Omni task's
- Strong communication skills (Have run team tasks while TL was out)
- Good interveiwing skills
Certification
- Professional Medical Assistant Certification, Seacoast Careers, 2011, Present
- Certified Phlebotomy Tech (CPT), National Phlebotomy Association, 2011, Present
- Certified in NH Immunization, NH Immunization Program, 2011, Present
Timeline
Finance Counselor III
SNHU
07.2017 - Current
Home Health Aide
Visiting Angels
01.2014 - 07.2017
Assistant Manager
Fashion Bug
08.2006 - 06.2011
Sales Associate
Kohl's
01.2002 - 01.2005
Receptionist
Robert Woodruff
01.1998 - 01.2002
Bachelor of Science - Business Administration
Southern New Hampshire University
Seacoast Careers Schools-Manchester, NH
Whittier Regional Vocational Technical High School High Haverhill, MA
900 Hour Medical Assistant Program -
Essex Medical Associates-North Andover, MA
3 Month Externship -
New Hampshire Orthopedic Center-Manchester, NH