Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Hartogh

Chicago,IL

Summary

Health information professional with extensive experience in maintaining accurate and secure patient records. Proven track record of improving data management processes and ensuring compliance with healthcare regulations. Reliable team collaborator with strong emphasis on delivering results and adaptability to evolving healthcare needs. Skilled in data analysis, EHR systems, and maintaining confidentiality.

Overview

13
13
years of professional experience

Work History

Health Information Specialist

Ciox Health
09.2021 - Current
  • Secured patient information according to HIPAA protocols by following strict procedures
  • Processed requests for information and released information to persons or agencies according to regulations
  • Interacted with requestors to identify medical records needed for client care, review, billing or release of information
  • Scanned paperwork and converted scans to electronic medical records using scanners and software
  • Identified incomplete records and independently pursued missing information

Patient Support Representative

Advocate Aurora Health
11.2019 - 06.2021
  • Obtained and accurately entered demographic, clinical, and financial data into computer system
  • Identified insurance payer sources and verified insurance coverage
  • Attended on-going training and professional development courses to become aware of new developments in Health care

Patient Support Assistant

Northshore University Healthsystem
06.2018 - 11.2019
  • Obtained and accurately entered demographic, clinical, and financial data into computer system
  • Identified insurance payer sources and verified insurance coverage
  • Attended on-going training and professional development courses to become aware of new developments in Health care

Therapy Assistant

Align Wellness Center
02.2015 - 05.2017
  • Monitored patients' performance in therapy activities, providing encouragement
  • Maintained and promoted positive attitude toward clients and treatment programs
  • Documented patients' progress, updated charts, and completed paperwork in Epic
  • Coordinated the clerical functions of the office, including scheduling appointments, collecting data and documenting billing

Store Manager

American Apparel
04.2014 - 02.2015
  • Set clear performance expectations for employees and implemented improvement plans to help each reach targets
  • Implemented strong loss prevention strategies to effectively reduce shrinkage through better theft controls
  • Scheduled employees and delegated assignments to meet coverage needs and maintain store standards

Assistant Operations Manager

XSport Fitness
12.2011 - 03.2014
  • Influence team to exceed monthly sales goals by executing company strategies
  • Checked team activities regularly to verify compliance with operational procedures governing different business areas
  • Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
  • Prepared payroll and maintenance budgets for corporate management approval

Education

High School Diploma -

Maine East High School
Park Ridge, IL
06.2012

Skills

  • Task prioritization
  • Electronic health records
  • HIPAA compliance and regulations
  • Proficient in Microsoft
  • Proficient in IOS
  • Proficient in Epic
  • Proficient in Healthsource
  • Healthcare IT systems
  • Medical records indexing
  • HIPAA compliance
  • Time management

Timeline

Health Information Specialist

Ciox Health
09.2021 - Current

Patient Support Representative

Advocate Aurora Health
11.2019 - 06.2021

Patient Support Assistant

Northshore University Healthsystem
06.2018 - 11.2019

Therapy Assistant

Align Wellness Center
02.2015 - 05.2017

Store Manager

American Apparel
04.2014 - 02.2015

Assistant Operations Manager

XSport Fitness
12.2011 - 03.2014

High School Diploma -

Maine East High School
Michelle Hartogh