Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Harvey

Fort Worth

Summary

Patient-focused equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Dallas Life Support Systems
Richland Hills TX
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved patients complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to patients for their oxygen needs , and other services.
  • Collaborated with the technicians to develop best practices for consistent customer service delivery for the patients.
  • Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.

Patient Care Coordinator

Connect Hearing
Fort Worth, TX
03.2022 - 08.2023
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.

Customer Care Specialist

XPO Logistics
North Richland Hills , TX
10.2020 - 01.2022
  • Work alongside the customers to identify trends to help increase efficiency through their supply chain needs
  • Mange daily transactional support while leveraging data to drive efficiencies experience, while focusing on reduce contraction and churn on strategic accounts
  • Monitor utilization while partnering with customers and operations to develop strategies that ensure the best of XPO services to achieve maximum value
  • Conduct root cause analysis while partnering with other departments

Damage Claims Coordinator

CSC ServiceWorks
Irivng, TX
01.2019 - 01.2022
  • Facilitate and drive resolution of all matter pertaining to property damage and personal damage
  • Manage the collection of all legal documentation
  • Cross examine all claimants documentation while managing the process of retrieving claimant records

Accounts Receivable Specialist

Abeo
Fort Worth , TX
01.2017 - 01.2018
  • Researched past due accounts and initiated collection efforts in a timely manner.
  • Reconciled discrepancies between customer payments and invoices due.
  • Created reports on Accounts Receivable performance for management review.
  • Reviewed and verified accuracy of invoices and account balances.
  • Manage internal communication such as billing/coding, networks, carriers and reimbursement to leadership
  • Submitted primary/secondary claims and appeals electronically to ensure timely filing

Claims Service Specialist Associate II

AllState
Irving, TX
06.2013 - 10.2014
  • Allocated and processed claims payments from third party insurance
  • Accurately conducted and generated appropriate forms to insured claimant completion
  • Manage daily call volume of 150+ while providing exceptional customer service
  • Managed all contract from customers or other claim related third parties to obtain or provide necessary file information to comply with quality and process standards

Education

Bachelor of Science - Human Resource Management

University of Phoenix
Tempe, AZ
08.2015

Medical Coding And Billing

The College of Health Care Professions
Austin, TX
07.2015

Skills

  • Strategic Planning
  • Medical Data Collection
  • Inventory Management
  • Interdepartmental Collaboration
  • Verbal and Written Communication
  • Organizational Standards
  • Relationship Building
  • Case Management
  • Critical Thinking Skills
  • Attention to Detail

Timeline

Customer Service Representative

Dallas Life Support Systems
08.2023 - Current

Patient Care Coordinator

Connect Hearing
03.2022 - 08.2023

Customer Care Specialist

XPO Logistics
10.2020 - 01.2022

Damage Claims Coordinator

CSC ServiceWorks
01.2019 - 01.2022

Accounts Receivable Specialist

Abeo
01.2017 - 01.2018

Claims Service Specialist Associate II

AllState
06.2013 - 10.2014

Medical Coding And Billing

The College of Health Care Professions

Bachelor of Science - Human Resource Management

University of Phoenix
Michelle Harvey