Michelle Harvey
Fort Worth
Summary
Patient-focused equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Dallas Life Support Systems
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved patients complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to patients for their oxygen needs , and other services.
- Collaborated with the technicians to develop best practices for consistent customer service delivery for the patients.
- Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.
Patient Care Coordinator
Connect Hearing
03.2022 - 08.2023
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
Customer Care Specialist
XPO Logistics
10.2020 - 01.2022
- Work alongside the customers to identify trends to help increase efficiency through their supply chain needs
- Mange daily transactional support while leveraging data to drive efficiencies experience, while focusing on reduce contraction and churn on strategic accounts
- Monitor utilization while partnering with customers and operations to develop strategies that ensure the best of XPO services to achieve maximum value
- Conduct root cause analysis while partnering with other departments
Damage Claims Coordinator
CSC ServiceWorks
01.2019 - 01.2022
- Facilitate and drive resolution of all matter pertaining to property damage and personal damage
- Manage the collection of all legal documentation
- Cross examine all claimants documentation while managing the process of retrieving claimant records
Accounts Receivable Specialist
Abeo
01.2017 - 01.2018
- Researched past due accounts and initiated collection efforts in a timely manner.
- Reconciled discrepancies between customer payments and invoices due.
- Created reports on Accounts Receivable performance for management review.
- Reviewed and verified accuracy of invoices and account balances.
- Manage internal communication such as billing/coding, networks, carriers and reimbursement to leadership
- Submitted primary/secondary claims and appeals electronically to ensure timely filing
Claims Service Specialist Associate II
AllState
06.2013 - 10.2014
- Allocated and processed claims payments from third party insurance
- Accurately conducted and generated appropriate forms to insured claimant completion
- Manage daily call volume of 150+ while providing exceptional customer service
- Managed all contract from customers or other claim related third parties to obtain or provide necessary file information to comply with quality and process standards
Education
Bachelor of Science - Human Resource Management
University of Phoenix
Tempe, AZ08.2015
Medical Coding And Billing
The College of Health Care Professions
Austin, TX07.2015
Skills
- Strategic Planning
- Medical Data Collection
- Inventory Management
- Interdepartmental Collaboration
- Verbal and Written Communication
- Organizational Standards
- Relationship Building
- Case Management
- Critical Thinking Skills
- Attention to Detail
Timeline
Customer Service Representative
Dallas Life Support Systems
08.2023 - Current
Patient Care Coordinator
Connect Hearing
03.2022 - 08.2023
Customer Care Specialist
XPO Logistics
10.2020 - 01.2022
Damage Claims Coordinator
CSC ServiceWorks
01.2019 - 01.2022
Accounts Receivable Specialist
Abeo
01.2017 - 01.2018
Claims Service Specialist Associate II
AllState
06.2013 - 10.2014
Medical Coding And Billing
The College of Health Care Professions
Bachelor of Science - Human Resource Management
University of Phoenix
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