Michelle Hasty

Greeted patients as they came in, checked them in for their appointments, verified their information was accurate, and let the doctor know they were in.

Checked patients out for their visits, collected their payments (we were a self-pay office), then I filed their insurance claims for them for reimbursement to our patients.

In charge of Microsoft Outlook emails and scheduling all new patients.

In charge of accounts receivable.

Assisted chairside with the dentist as needed and helped impress for whitening trays and retainers.

Assisted in the lab with sterilization of instruments.

Wiped down and sterilized each room after use.

Ordered supplies for the back and front office as needed. Kept track of our list via an excel sheet.

Assisted our periodontist who flew in two weeks out of the month. He conducted reconstructive surgery on patients and I would assist him as needed.

I was in constant communication with the higher up owner of the office (one of the doctor's wives) who lived in Arizona. We would Skype frequently and talk via phone regarding how the days progressed and regarding game plans for the upcoming days' agenda.

Checked out patients after their dental visits and collected their co-payments. This office was in network with certain insurances and accepted most insurances rather than having patients self-pay.

Presented and entered treatment plans into the Eaglesoft system to help the Dental Assistants in the back save time if they were running behind.

Explained to patients how their insurance benefits worked so they understood the process of things.

Ensured signatures on each form for treatment.

Answered the phone lines in addition to a couple of other girls at the front desk.

Assisted in verifying dental insurances and enter it into the system.

Assisted with dental insurance appeals at times when our insurance coordinator needed it or asked.

Followed up with treatment plan recall and patients that were overdue for dental hygiene, maintenance, and dental treatment that was incomplete.

In charge of all collections, patient payments, past due accounts, insurance payments (electronic and paper).

Managed to keep collections accounts around 98% each month.

In charge of most treatment plan presentations with patients and financial plans. Case acceptance remained steady between 80% to 95% consistently.

In charge of all medical and dental insurance filing, as well as dental appeals for patients.

Maintained good rapport with patients pertaining to their insurance and appeals.

OSHA trained at this office.

HIPPA trained.

EHR trained in 2014 extensively.

Medical coding trained: ICD-9-CM, ICD-10-CM, CPT coding, CDT coding, HCPCs coding.

Maintained working out of two offices: one private office to verify the insurances in the mornings, and a public office to present treatment plans to patients in the afternoons.

Traveled for continuing education to Florida, Texas, and so forth.

Attended a dental implant seminar in Florida in 2013.

Checked patients in and out at the front desk.

Answered multiple phone lines along with other front desk staff.

Presented financials and treatment plans to patients.

Scheduled patients for treatment and upcoming hygiene appointments.

In charge of patient collections accounts for the practice and received a bonus based on this number.

Maintained consistently low collections rates.

Utilized Microsoft Office and Dentrix for the dental software.

We participated in a lot of team and group activities outside of working in the office which was nice because it helped to keep the staff closer.

Assisted the office manager Janice with the front desk duties to ease the load off of her.

Assisted the doctor with any assignments or tasks he assigned to me.

Helped check out patients at times.

Helped answer phones.

Handled Microsoft Outlook emails and new patient emails/scheduling.

We used Dentrix dental software.

The recession hit in 2008 and the doctor was forced to let a few of us go unfortunately. It was a great place to work.

They wanted me to be the "face" of the practice so I sat at the front desk and greeted patients as they arrived.

Checked in all patients.

Answered the multiple phone lines.

Scheduled appointments and most new patient visits.

Assisted with check out if needed.

Assisted with the end of day deposit with one of the other ladies if needed.

Handled recall for dental hygiene and/or dental treatment as needed.

Tried to be of assistance anywhere I was needed and be a team player.

This was a great first opportunity for me.

I was X-ray certified at CPCC college in 2005 prior to obtaining this first dental job in one of the top and most progressive cosmetic dental offices in Charlotte at that time.