Michelle Hataway
North,VA
Summary
Dynamic Office Manager with extensive experience at Chesterfield County Public Schools, excelling in office operations oversight and client support. Proven track record in budget management and effective organizational skills, enhancing workflow efficiency. Adept at payroll processing and fostering strong inter-departmental communication, ensuring seamless administrative processes and high-quality service delivery.
Overview
15
15
years of professional experience
Work History
Office Manager Senior
Chesterfield County Public Schools
07.2021 - Current
- Coordinated daily office operations to ensure efficient workflow and communication among staff.
- Developed and maintained filing systems to enhance document retrieval and compliance.
- Oversaw budget tracking and procurement processes for office supplies and equipment.
- Collaborated with various departments to streamline inter-office communications and project coordination.
- Monitored inventory levels and initiated orders to maintain adequate supplies for school operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 88 employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
Office Assistant Senior
Beulah Public Schools
06.2017 - 07.2021
- Managed scheduling and calendar coordination for multiple team members.
- Facilitated communication between departments to streamline information flow.
- Assisted in maintaining office supplies inventory and procurement processes.
- Developed filing systems that improved document retrieval efficiency by 50%.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Office Assistant
Elizabeth Davis Middle School
04.2017 - 06.2017
- Managed daily office operations, ensuring smooth administrative processes and efficient communicate.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted in maintaining accurate student records, enhancing data integrity and accessibility.
- Developed filing systems to improve document retrieval efficiency and organization.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Client Service Director
East End Pregnancy Resource Center
05.2015 - 02.2017
- Led client service initiatives to enhance patient engagement and satisfaction.
- Developed training programs for staff to improve service delivery and operational efficiency.
- Streamlined communication processes between clients and service providers, reducing response times.
- Implemented feedback mechanisms to assess client needs and refine service offerings.
- Provided counseling and administrative support to over 200 clients.
- Conducted data entry,report preparation, and scheduling for staff and clients.
- Managed client communications and coordinated volunteer activities.
Secretary
Hopkins Road Elementary School
09.2010 - 04.2015
- Managed confidential correspondence, ensuring timely communication with stakeholders.
- Developed and maintained filing systems for improved document retrieval and organization.
- Performed receptionist duties, answering calls, and managing school communication.
- Supported Principal and staff through scheduling, correspondence, and document preparation.
- Assist parents and community members with information and scheduling needs.
Education
Bachelor of Science - Educational Studies
Walden University
Minneapolis, MNAssociate of Applied Science - Business Administration And Management
Bryant & Stratton College
Richmond, VA.Skills
- Client support
- Office operations oversight
- Effective organizational skills
- Office administration
- Data entry
- Effective verbal and written communication
- Billing
- Scheduling and calendar management
- Office administration
- Payroll processing
- Detailed account reconciliation
- Meeting scheduling
- Procurement oversight
Timeline
Office Manager Senior
Chesterfield County Public Schools
07.2021 - Current
Office Assistant Senior
Beulah Public Schools
06.2017 - 07.2021
Office Assistant
Elizabeth Davis Middle School
04.2017 - 06.2017
Client Service Director
East End Pregnancy Resource Center
05.2015 - 02.2017
Secretary
Hopkins Road Elementary School
09.2010 - 04.2015
Bachelor of Science - Educational Studies
Walden University
Associate of Applied Science - Business Administration And Management
Bryant & Stratton College