Michelle Hatchett
Douglasville,GA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Clerical Clerk
United states postal service
01.2023 - 05.2025
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to various destinations.
- Maintained accurate records of postal items using proprietary tracking systems.
- Oversaw daily clerical tasks, ensuring adherence to postal regulations and service standards.
- Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
- Contributed to a positive work environment through effective teamwork, communication, and problem-solving skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
House Manager/ Dsp
Support Solutions
11.2018 - 12.2023
- Managed daily operations to ensure smooth functioning of household activities.
- Coordinated schedules and logistics for staff and service providers.
- Oversaw inventory management, ensuring essential supplies were stocked and organized.
- Trained and mentored new staff on operational protocols and best practices.
- Conducted regular evaluations of household services to improve quality standards.
- Resolved conflicts effectively, fostering a positive environment among staff and residents.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
House Manager
Support Solutions
01.2020 - 2023
- Facilitated crisis intervention sessions to effectively manage and de-escalate high-stress situations.
- Coordinated staff efforts to enhance team collaboration and ensure seamless operational flow.
- Created and implemented innovative programs aimed at improving patient outcomes and service delivery.
- Oversaw daily operations, ensuring compliance with organizational policies and standards.
- Assisted residents with daily hygiene and living tasks.
- Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
Dental assistant
Dental school
03.2020 - 05.2020
- Registered dental assistant with xray experience and front desk experience
- Assisted in chairside procedures, ensuring patient comfort and safety.
- Prepared and sterilized dental instruments to maintain compliance with health standards.
Bus Driver
KNOXVILLE AREA TRANSIT
11.2017 - 08.2019
- Operated transit buses efficiently, ensuring timely arrivals and departures for passengers.
- Adhered to safety protocols, maintaining compliance with local regulations and company policies.
- Assisted passengers with disabilities, providing necessary support for safe boarding and disembarking.
- Monitored vehicle performance, reporting maintenance issues to ensure optimal operational conditions.
- Educated passengers on routes and schedules, enhancing overall customer experience and satisfaction.
- Collaborated with dispatchers to manage route changes and address service disruptions effectively.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
Environmental Service/ Housekeeping
Tennova Hospital
02.2016 - 01.2018
- Sanitized public areas to ensure a clean and safe environment for all visitors and staff.
- Maintained safety standards by adhering to established protocols and procedures at all times.
- Cleaned patient rooms meticulously to promote hygiene and comfort for patients during their stays.
- Restocked supplies regularly to ensure availability of essential items for patient care and operational efficiency.
- Disposed of waste appropriately to comply with health regulations and promote environmental sustainability.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Housekeeping/assisted Living
sherill hills
10.2014 - 03.2016
- Clean up residents apartments
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Laundry Attendant Supervisor
Home 2 Suites by Hilton
06.2014 - 03.2016
- Sorted laundry items efficiently to ensure proper cleaning and care for different fabric types.
- Folded and organized laundered items meticulously to maintain a neat and orderly environment.
- Maintained cleanliness and hygiene standards throughout the facility to promote a safe atmosphere.
- Managed inventory effectively by tracking supplies and placing orders to meet operational needs.
- Provided exceptional customer service by addressing inquiries and ensuring a positive experience for clients.
- Operated washing machines skillfully to deliver high-quality laundry results while adhering to safety protocols.
- Operated high-capacity washers and dryers to ensure timely completion of laundry services.
- Maintained cleanliness and organization of laundry area, promoting operational efficiency.
- Inspected linens and uniforms for stains or damage, ensuring quality standards were met.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Caregiver
Schas
03.2013 - 03.2015
- Taking care of clients
- Provided compassionate personal care, including assistance with daily living activities.
- Developed individualized care plans to meet diverse client needs and preferences.
- Administered medications and monitored patient health for signs of improvement or distress.
- Collaborated with healthcare professionals to coordinate comprehensive support for clients.
- Advocated for client needs, ensuring access to necessary resources and services.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Package Handler/Sorter
Marrrc
02.2014 - 07.2014
- Loaded packages efficiently while ensuring adherence to safety protocols and operational standards.
- Sorted shipments accurately to facilitate timely distribution and delivery processes.
- Performed quality control inspections to maintain high standards of product integrity and customer satisfaction.
- Collaborated effectively with team members to enhance workflow and achieve common operational goals.
- Operated material handling equipment to ensure efficient package movement and processing.
- Sorted and organized incoming packages for optimal warehouse flow and accessibility.
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
Housekeeping/ Supervisor
Holiday Inn
03.2009 - 01.2013
- Cleaning up rooms changing sheet cleaning the bathroom make sure customers feel at home
- Supervised daily housekeeping operations to maintain high cleanliness standards in all guest areas.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Conducted regular inspections to ensure compliance with sanitation regulations and quality standards.
- Resolved guest complaints regarding housekeeping services, ensuring satisfaction through prompt action.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
cashier
arbys
10.2007 - 03.2009
- Taking customers orders
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced daily registers.
- Assisted customers with inquiries and provided excellent service.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
shipping & packing
vic international - ranstand
09.2005 - 01.2006
- Ensured adherence to quality control standards by meticulously reviewing products for defects and compliance.
- Executed precise package labeling to enhance product identification and regulatory compliance.
- Streamlined order fulfillment processes to improve efficiency and meet customer satisfaction.
- Implemented safety compliance measures to create a secure working environment and minimize workplace incidents.
- Optimized shipping procedures to guarantee timely delivery and accurate documentation of shipments.
- Managed inventory effectively to maintain optimal stock levels and ensure seamless operations.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Picker and Packer
Newman
01.2004 - 11.2004
- Packing thing up and a box label them in shipping them
- Operated material handling equipment to efficiently pick and transport orders.
- Ensured accuracy in order fulfillment by verifying items against packing lists.
- Maintained organized warehouse environment to enhance operational efficiency.
- Conducted regular quality checks on picked items to ensure standards compliance.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Sorted and organized items in designated areas for easy access.
Cashier
walmart
09.2002 - 01.2003
- Picking floor plan n packing
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers, ensuring accountability and integrity of funds.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Resolved customer complaints promptly, fostering loyalty and satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High school diploma - undefined
Penn foster high school
01.2019
Skills
- Scheduling appointments
- Filing systems
- Human resources support
- Workload management
- Open house management
- House management
- Health Care Management
- Household task management
- Medical records management
- Customer service
- Guest relations
- Chemical handling
- Sorting and washing laundry
- Cleaning techniques
- Folding clean laundry
- Laundry expertise
- Ordering cleaning supplies
- Chemical safety knowledge
- Health and safety
- Inventory management
- Daily room inspections
- Hospitality standards knowledge
- Sanitization procedures
- Maintenance reporting
- Restocking supplies
- Cart management
- Housekeeping
- Time management
- Multitasking and prioritizing
- Guest service and support
- Teamwork and collaboration
- Team support and collaboration
- Problem-solving
- Health and safety compliance
- Organizational skills
- Multitasking
- Professional and courteous
- Quality assurance
- Multitasking Abilities
- Relationship building
- Residential cleaning
- Commercial cleaning
- Data entry
- Attention to detail
- Staff training
- Health standards compliance
- Interpersonal communication
- CDC sanitation guidelines
- Customer service-focused
- Staff scheduling
- Task assignment
- Training and mentoring
- Staff training and development
- Task delegation
- Department coordination
- Cleaning practices
- Workload prioritization
- Quality improvements
- Sanitation standards
- Performance improvements
- Team building
- Staff motivation
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
- Prioritization
- Document management
- Research
- Mail handling
- Processing mail
- Mail sorting
- Mail processing
- Scanning and copying
- Customer communication
- Flexible and adaptable
- Excellent communication
- Creative thinking
- Record sorting and filing
- Team collaboration
- Data recording
- Document review
- Information processing
- Decision-making
- Outgoing mail preparation
- Valid Driver's license
- Clean driving record
- Safe driving practices
- City and non-city driving
- Safety protocols
- Vehicle inspection
- Safety management
- Vehicle inspections
- Transportation
- Route management
- Commercial driving
- Passenger transportation
- Order picking and processing
- Route determination
- Shipping and packaging
- Passenger assistance
- CDL license
- Route logs
- Appointment scheduling
- Traffic laws
- Delivery pickup
- Passenger support
- Confidentiality
- Safe driving techniques
- Driving and transportation
- Daily logging
- Self motivation
- Effective communication
- Problem-solving abilities
- Passenger safety
- Transportation regulations
- Critical thinking
- Active listening
- Picking and packing
- Packaging and labeling
- Self-motivated and disciplined
- Cleaning and organizing
- Warehouse safety
- Order picking
- Sorting and labeling
- Material handling
- Warehouse operations
- Pallet jack handling
- Shipping and receiving
Timeline
Clerical Clerk
United states postal service
01.2023 - 05.2025
Dental assistant
Dental school
03.2020 - 05.2020
House Manager
Support Solutions
01.2020 - 2023
House Manager/ Dsp
Support Solutions
11.2018 - 12.2023
Bus Driver
KNOXVILLE AREA TRANSIT
11.2017 - 08.2019
Environmental Service/ Housekeeping
Tennova Hospital
02.2016 - 01.2018
Housekeeping/assisted Living
sherill hills
10.2014 - 03.2016
Laundry Attendant Supervisor
Home 2 Suites by Hilton
06.2014 - 03.2016
Package Handler/Sorter
Marrrc
02.2014 - 07.2014
Caregiver
Schas
03.2013 - 03.2015
Housekeeping/ Supervisor
Holiday Inn
03.2009 - 01.2013
cashier
arbys
10.2007 - 03.2009
shipping & packing
vic international - ranstand
09.2005 - 01.2006
Picker and Packer
Newman
01.2004 - 11.2004
Cashier
walmart
09.2002 - 01.2003
High school diploma - undefined
Penn foster high school