Michelle Haviland
Boise,ID
Summary
Exceptional leader talented at financial aid administration, strategic leadership, and enrollment management. Technically-savvy with outstanding relationship building, training and presentation skills.
Overview
15
15
years of professional experience
Work History
Assistant Director of Financial Aid
College Of Western Idaho
01.2018 - Current
- Assess current financial aid processes and implement continuous improvement practices to increase proficiency and productivity.
- Collaborate with executive leadership as a key stakeholder in enrollment management initiatives of recruitment, retention, and graduation metrics.
- Implement new verification model, operating system (Elluican Colleague), and report writing upgrades.
- Award federal, state, foundation, Title IX, and private aid in a regulatory compliant and timely manner.
- Lead the Office of Financial Aid in a way that aligns with the Strategic Mission of the University.
- Facilitate continued training and development of staff to ensure optimal department performance.
- Manage third party vendor relationships with Ocelet, ECMC and Campus Logic.
Manager
College Of Western Idaho
07.2014 - 01.2018
- Trained and Managed 20+ Title IV Verification administration staff members.
- Developed and administered a Verification Review Team to ensure processing accuracy.
- Facilitate Continuous Improvement program developing best practices, policies and procedures.
- Direct management of Title IV administration for over 20,000 students.
- Key player in the creation and development of internal policies and procedures for a Student Financial Services Department.
- Assist in the hiring, training, management, and professional development of numerous staff in all of enrollment and student services division.
- Support cooperative cross-functional, cross-regional communications by maintaining a close working relationship with campus teams, regional teams, Student Accounts, Compliance, Training, Internal Audit, and related groups.
Advisor
College Of Western Idaho
11.2009 - 07.2014
- Managed Federal Title IV student financial aid programs and private funding for 20,000 + students.
- Recruited, implemented training of numerous financial aid staff.
- Maintained federal and state financial aid regulatory compliance.
- Coordinated campus default prevention strategy and implementation.
- Responsible for the overall direction, coordination and evaluation of the department; administering, determining eligibility and processing student financial aid to maintain positive cash flow for the college.
- Possess excellent customer service and organizational skills, proficiency in verification and student eligibility criteria.
Education
Bachelor of Science - Sociology
Boise State University
Boise, ID12.2005
Skills
- Management of federal, state, and institutional funds
- Compliance focused
- Organizational development and team building
- Clear communicator of complex ideas
- Management of integrated student information systems
- Enrollment Management
- Process improvement and change management
- Operations Management
Accomplishments
- 10+ years progressive Title IV Administrative Management experience.
- 18 + years Financial Aid and Higher Education experience.
- Expert in executing strategic departmental change.
- A commitment to statutory and regulatory compliance.
- Adept at working collaboratively with senior university administrators and campus stakeholders.
- In depth understanding of multiple Financial Aid Administration software systems including NSLDS, COD, Elluican Colleague, and Perceptive Content.
Timeline
Assistant Director of Financial Aid
College Of Western Idaho
01.2018 - Current
Manager
College Of Western Idaho
07.2014 - 01.2018
Advisor
College Of Western Idaho
11.2009 - 07.2014
Bachelor of Science - Sociology
Boise State University