Summary
Overview
Work History
Education
Skills
Work Availability
Software
Timeline

Michelle Hawk

Naperville,IL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

23
23
years of professional experience

Work History

Adjunct Faculty, English Composition I & II

College of DuPage (COD)
08.2019 - Current
  • Facilitate 1-2 classes per semester with approximately 22 students per class
  • Course planning and instruction in the classroom, lab or clinical setting
  • Conducted class online, hybrid and face to face
  • Responsible for student evaluation and timely and accurate submission of required paperwork related to instruction
  • Facilitate and support student success in learning

PreSale Consultant I

Allstate
06.2023 - 03.2025
  • Managed 7-10 Proposals, some including RFPs, on a daily basis
  • Complete standard/custom/complex/government proposals and RFPs with excellent quality and within the set timeline
  • Utilize best practice guidelines to ensure accurate record keeping, maintaining files according to standards and ensure timely quote tracking
  • Build strong strategic relationships with the PreSales team, Sales team and internal and cross functional partners, focusing on quality of relationships
  • Contribute to process improvement projects as needed, serving as co-lead and completing with in the project timeline
  • Recognized for submitting all Quotes on-time, if not early, in most cases
  • Collaborated with cross-functional teams to successfully deliver comprehensive Proposals for clients.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Streamlined internal processes to enhance team efficiency and improve overall outcomes.

Recruiter

NCW
12.2021 - 06.2023
  • Full cycle recruiting for Accounting & Finance in the public, private and PE backed markets.
  • Average 1 placement per month since start date, continually achieving high billings for each month and highest billing in the company for quarter one 2023
  • Utilize Boolean searches to uncover qualified candidates
  • Content creation for posting open opportunities, broadening my network and how many people I reach out to daily
  • Document all market research in ATS for future Boolean searches to find qualified candidates for submittal
  • Utilize ATS to track all calls, interviews, send outs and offers for each candidate
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Conducted market research to ensure competitive salary offers, attracting high-caliber candidates.
  • Increased candidate satisfaction with personalized communication throughout recruitment cycle.
  • Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
  • Fostered positive candidate experience, leading to increased referral rates.

Business Development Representative / Account Manager

American Guardian Warranty Services (AGWS)
08.2018 - 12.2021
  • Managed 12+ assigned clients, leading client communications for sales and marketing strategies
  • Responsible for client’s account focused marketing in selected territories, using product knowledge and market research to improve lead generation and qualifying new accounts
  • Utilized multiple communication strategies to stay involved and informed in what the client needed with a result of 100% client retention
  • Oversaw client cadence call schedule, decreasing missed meetings by team members and clients, securing sales goals and timeline plans
  • Contributed to increasing revenue by cold calling new accounts based on strategies generated through cadence calls with clients
  • Utilized LinkedIn to source new clients, bringing in 2 new clients per quarter

Server

Katie O’Connor’s
01.2015 - 12.2018

Substitute Teacher

District 202
01.2014 - 01.2015

Monm

Stay at Home Mom
01.2009 - 01.2014

Server / Bartender / Corporate Trainer

Hooters
01.2002 - 01.2009

Education

Master of Arts - English

Northern Illinois University, DeKalb, IL
05-2018

Bachelor of Arts - Organizational Communication

Northern Illinois University, Dekalb, IL
12.2003

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Decision-making
  • Computer skills
  • Active listening
  • Organization and time management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

SalesForce

Microsoft Office

Google Suite

Adobe

Timeline

PreSale Consultant I - Allstate
06.2023 - 03.2025
Recruiter - NCW
12.2021 - 06.2023
Adjunct Faculty, English Composition I & II - College of DuPage (COD)
08.2019 - Current
Business Development Representative / Account Manager - American Guardian Warranty Services (AGWS)
08.2018 - 12.2021
Server - Katie O’Connor’s
01.2015 - 12.2018
Substitute Teacher - District 202
01.2014 - 01.2015
Monm - Stay at Home Mom
01.2009 - 01.2014
Server / Bartender / Corporate Trainer - Hooters
01.2002 - 01.2009
Northern Illinois University - Master of Arts, English
Northern Illinois University - Bachelor of Arts, Organizational Communication

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Michelle Hawk