Michelle Hawthorne
4091 W Rosecrans Ave Hawthorne,CA
Summary
I'm a motivated and enthusiastic worker with years of experience in transport and logistics. I take pride in my work, thrive on challenges, work well under pressure and value teamwork.
My professional aim is to work with other passionate people to provide quality services in the transport and logistics field.
Overview
20
20
years of professional experience
Work History
Air Export Manager
MAPCARGO Global Logistics
03.2011 - Current
- Managed team of air export professionals, ensuring adherence to compliance regulations and company policies.
- Day to day operations in a busy office environment including dealing with customers, invoicing, creditors invoices, customer & other reports, and other administration duties.
- Oversaw accurate documentation preparation to ensure timely clearance of cargo at destination ports.
- Established a strong safety culture within the team by conducting regular training sessions on safe handling procedures for hazardous materials.
- Developed strong partnerships with carriers and agents, fostering a collaborative environment for smooth operations.
- Collaborated with sales teams to develop comprehensive service offerings that met client needs and expectations.
- Import FCL/LCL & Air, Ocean Export FCL/LCL, Air Export quoting to overseas partners and prepaid clients.
- Resolved customer complaints effectively by addressing root causes promptly and implementing appropriate corrective measures.
- Implemented proactive solutions to address potential delays or issues in the export process, maintaining customer satisfaction levels.
- Analyzed internal processes regularly, identifying areas for improvement and driving continuous optimization efforts within the department.
- Calculated weight, volume or cost of goods to be moved.
- Knowledge of building units vs loose..
- Negotiated with carriers to secure best possible rates for clients and control costs.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Dangerous Goods Certified.
Air Export Agent
Cavalier Logistics
04.2007 - 03.2010
- Provided expert guidance on shipping requirements for specialized cargo types, ensuring safe transport and regulatory compliance.
- Coordinating Air Export Shipments.
- Scheduling pickups & on handing shipments from the receiving dock.
- Communication with overseas partners for shipping instructions.
- Reserving space and negotiation rates with airline carriers.
- processing AWB’s & arranging airport transfers.
- closing file, billing, profit, debit notes.
Operations Agent
Singapore Airlines Cargo
08.2004 - 07.2006
- Receive DO's. and release cargo to the drivers.
- Receive AWB's, input details to the manifest for the freighter flights.
- Inside sales taking booking requests from clients.
Skills
- Transportation Planning
- Shipping Documentation
- Logistics Management
- Dangerous Goods Handling
- Freight Rate Negotiation
- Carrier Relationship Management
- Air Freight Expertise
- International trade knowledge
- Air Cargo Security
- Time Sensitive Deliveries
- Customs regulations compliance
- Customer Service
- Office Administration
- Team Oversight
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Shipment Tracking
- Rate negotiation
- Price Quoting
- Invoicing oversight
Timeline
Air Export Manager
MAPCARGO Global Logistics
03.2011 - Current
Air Export Agent
Cavalier Logistics
04.2007 - 03.2010
Operations Agent
Singapore Airlines Cargo
08.2004 - 07.2006