Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Hayes

McLeansville,NC

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Training Coordinator/Front of House Team Leader

Chick-fil-A
11.2019 - 12.2023
  • Resolved conflicts among team members swiftly and professionally, promoting a harmonious work environment.
  • Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
  • Developed strong relationships with guests, creating a loyal customer base through personalized service.
  • Mentored new employees, fostering a positive work environment and supporting professional growth.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Animal Care Attendant

Stoney Creek Veterinary Hospital
04.2018 - 08.2019
  • Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
  • Restrained animals safely during exams and procedures.
  • Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
  • Assessed incoming animals'' behavior and health status to determine appropriate placement within the facility or referral to specialized services when necessary.
  • Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
  • Administered medications to animals in treatment and documented changes in condition.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Monitored animals for behavioral problems and signs of health issues.
  • Streamlined boarding facility operations through effective scheduling.

Training Coordinator

Chick-fil-A
09.2016 - 04.2018
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Provided coaching and mentoring to employees.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
  • Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Increased employee retention rates through targeted training interventions and career development opportunities.
  • Established and maintained quality control standards.
  • Achieved significant improvements in employee performance metrics by identifying skill gaps and delivering targeted training programs.

Education

High School Diploma -

Eastern Guilford Highschool
Gibsonville
05-2017

Skills

  • Verbal and written communication
  • Coaching and Mentoring
  • Training delivery
  • Schedule Management
  • Materials Preparation
  • Schedule Coordination
  • Attention to Detail
  • Documentation and Recordkeeping
  • Clear Communication
  • Relationship Building
  • Critical Thinking
  • Training Program Design

Timeline

Training Coordinator/Front of House Team Leader

Chick-fil-A
11.2019 - 12.2023

Animal Care Attendant

Stoney Creek Veterinary Hospital
04.2018 - 08.2019

Training Coordinator

Chick-fil-A
09.2016 - 04.2018

High School Diploma -

Eastern Guilford Highschool

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Michelle Hayes