Michelle Hays
Visalia,California
Summary
Dynamic professional with a strong background in customer service and accounting, honed at Freyha Hospitality and Los Osos Management. Proven ability to enhance guest experiences and streamline financial processes, demonstrating exceptional problem-solving skills and meticulous attention to detail. Adept at cash handling and report generation, ensuring operational efficiency and high satisfaction levels.
Overview
20
20
years of professional experience
Work History
Front Desk Agent
Freyha Hospitality
01.2023 - Current
- Assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Provided information on hotel services, local attractions, and dining options to enhance guest experience.
- Handled guest inquiries and resolved issues promptly to maintain high satisfaction levels.
- Managed reservations using property management system to ensure optimal room allocation.
- Processed payments and maintained accurate financial records for transactions at front desk.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Maintained lobby cleanliness and organization, contributing to welcoming atmosphere for visitors.
- Developed familiarity with hotel policies and procedures to support operational efficiency in front desk activities.
Accounting Assistant
Los Osos Management
03.2006 - 01.2023
- Supported payroll processing, verifying timecards and employee records for accuracy.
- Provided administrative support during audits, preparing necessary documentation for review.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Improved cash flow management by closely monitoring
- accounts receivable, ensuring prompt collection of outstanding balances.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Streamlined accounts receivable processes, improving cash flow with timely billing and collection efforts.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
- Tracked daily revenues.
- Managed expenditures.
Education
No Degree - Accounting
College of Sequoias
Visalia, CAHigh School Diploma -
Golden West High School
Visalia, CA06-1986
Skills
- Customer service
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Clerical duties
- Bookkeeping
- Report generation
- Data entry
Timeline
Front Desk Agent
Freyha Hospitality
01.2023 - Current
Accounting Assistant
Los Osos Management
03.2006 - 01.2023
No Degree - Accounting
College of Sequoias
High School Diploma -
Golden West High School