Michelle Hazel
Fairfield,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
22
22
years of professional experience
Work History
Store Manager
Tumi
07.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Store Manager
Samsonite
02.2021 - 07.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
General Manager
Old Navy
02.2018 - 02.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Store Manager
Victoria’s Secret
02.2016 - 02.2018
- Created comfortable and inviting environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Arranged special marketing initiatives and in-store promotions to successfully bring in $Amount.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Built stores reputation for effectively serving customers through careful staff management, effective customer relations and smooth service delivery.
Store Manager
Express Factory Outlet
08.2014 - 02.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Store Manager
UGG AUSTRALIA
11.2011 - 10.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
J Crew
07.2008 - 10.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Ann Taylor
02.2003 - 07.2008
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication
- Rotated merchandise and displays to feature new products and promotions.
- Invested in team to promote bench for future store openings
Education
Bachelor Of Business Administration - Business Administration And Management
Napa Valley College
Napa, CA06.1994
Skills
- Mathematical Aptitude
- POS Inventory System Operation
- Retail Inventory Management
- Sales Expertise
- Performance Review
- Delivering Reviews
- Business Development and Planning
- Active Listening and Communication
- Manager Coaching and Training
- Merchandising
Timeline
Store Manager
Tumi
07.2022 - Current
Store Manager
Samsonite
02.2021 - 07.2022
General Manager
Old Navy
02.2018 - 02.2021
Store Manager
Victoria’s Secret
02.2016 - 02.2018
Store Manager
Express Factory Outlet
08.2014 - 02.2016
Store Manager
UGG AUSTRALIA
11.2011 - 10.2014
Store Manager
J Crew
07.2008 - 10.2011
Store Manager
Ann Taylor
02.2003 - 07.2008
Bachelor Of Business Administration - Business Administration And Management
Napa Valley College
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