Michelle Healey
Chicago,IL
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Account Representative
Medco
10.2023 - Current
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Manager of Operations
Klassic Garden
07.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget. Identified new revenue generation opportunities to maximize bottom-line profitability.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs. Interacted well with customers to build connections and nurture relationships.
Vehicle Title Processor
Vitu
09.2022 - 07.2023
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Received and processed paperwork for titles, new license plates, and renewals.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Contacted Illinois Motor Vehicle Department to determine status of pending titles.
Claims Representative
Optum, UnitedHealth Group
06.2021 - 08.2022
- Analyzed and addressed escalated claims to resolve issues quickly.
- Update claims in claims status processing system and provided status updates on claims.
- Answer questions from providers regarding claims
Audit if claims was paid accurately. - Work with hospitals, clinics, facilities and the clinical team to manage request for services from members and / or providers.
- Handle resolution inquiries from members and / or providers that may include: Benefit and Eligibility information, Billing and Payment issues, Customer material requests,Physician assignments, Authorization for treatment, Explanation of Benefits (EOB), Verifying appropriate ICD - 10 and CPT coding usage.
Education
Nanodegree - Digital Marketing
Udacity
Remote08.2022
GED -
Tucson College
Tucson, AZ12.2015
Skills
- Business Analytics
- Project Management and Leadership
- SEO/SEM Marketing
- UI/UX Design
- Data Mining
- Research
- Optimization
- Administrative
- Creativity
- Time management
- Organizational skills
- Problem solving and Decision Making
Timeline
Medical Account Representative
Medco
10.2023 - Current
Vehicle Title Processor
Vitu
09.2022 - 07.2023
Manager of Operations
Klassic Garden
07.2021 - Current
Claims Representative
Optum, UnitedHealth Group
06.2021 - 08.2022
Nanodegree - Digital Marketing
Udacity
GED -
Tucson College
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