Michelle Healey Wilder
Lake Stevens
Summary
Dynamic Family Support Staff with a proven track record at Smokey Point ECEAP, adept at client advocacy and case management. Skilled in connecting families to vital community resources, enhancing stability, and fostering trust. Recognized for problem-solving abilities and attention to detail, ensuring compliance and positive outcomes for families in need.
Experienced with strategic planning, curriculum development, and staff management. Utilizes data-driven approaches to enhance educational outcomes and foster professional growth. Track record of creating engaging and effective learning environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Family Support Staff
Smokey Point ECEAP
Marysville, WA
08.2021 - Current
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Coordinated services for children with special needs by collaborating closely with healthcare providers and school personnel.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Assistant Director
Smokey Point Early Learning Center
Marysville, WA
06.2015 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Support Staff
Cocoon House
Everett, WA
06.2013 - 04.2015
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Ensured program compliance with federal, state, and local regulations by staying current on relevant policies and guidelines.
- Established a safe and supportive environment, fostering healthy relationships among participants and staff members.
- Managed daily operations of the facility, ensuring adherence to policies, procedures, and safety regulations.
- Mentored and guided at-risk youth, helping them develop strong decision-making skills and positive coping strategies.
Education
Early Childhood Education
North Seattle College
Seattle, WA06-2024
Associate of Applied Science - Elementary Education
Everett Community College
Everett, WA06-2020
Skills
- Behavioral support
- Professional boundaries
- Child abuse and neglect dynamics
- Client advocacy
- Community resources
- Multicultural sensitivity
- Coaching
- Case management
- Eligibility assessments
- Time management
- Problem-solving abilities
- Attention to detail
Certification
- Washington State's Early Childhood Education Stackable Certificates - ECE Initial Certificate & Short Certificate of Specialization.
Timeline
Family Support Staff
Smokey Point ECEAP
08.2021 - Current
Assistant Director
Smokey Point Early Learning Center
06.2015 - Current
Support Staff
Cocoon House
06.2013 - 04.2015
Early Childhood Education
North Seattle College
Associate of Applied Science - Elementary Education
Everett Community College