Michelle Healey Wilder
Lake Stevens
Summary
Dynamic Family Support Staff with a proven track record at Smokey Point ECEAP, adept at client advocacy and case management. Skilled in connecting families to vital community resources, enhancing stability, and fostering trust. Recognized for problem-solving abilities and attention to detail, ensuring compliance and positive outcomes for families in need.
Experienced with strategic planning, curriculum development, and staff management. Utilizes data-driven approaches to enhance educational outcomes and foster professional growth. Track record of creating engaging and effective learning environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Family Support Staff
Smokey Point ECEAP
08.2021 - Current
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Coordinated services for children with special needs by collaborating closely with healthcare providers and school personnel.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Assistant Director
Smokey Point Early Learning Center
06.2015 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Support Staff
Cocoon House
06.2013 - 04.2015
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Ensured program compliance with federal, state, and local regulations by staying current on relevant policies and guidelines.
- Established a safe and supportive environment, fostering healthy relationships among participants and staff members.
- Managed daily operations of the facility, ensuring adherence to policies, procedures, and safety regulations.
- Mentored and guided at-risk youth, helping them develop strong decision-making skills and positive coping strategies.
Education
Early Childhood Education
North Seattle College
Seattle, WA06-2024
Associate of Applied Science - Elementary Education
Everett Community College
Everett, WA06-2020
Skills
- Behavioral support
- Professional boundaries
- Child abuse and neglect dynamics
- Client advocacy
- Community resources
- Multicultural sensitivity
- Coaching
- Case management
- Eligibility assessments
- Time management
- Problem-solving abilities
- Attention to detail
Certification
- Washington State's Early Childhood Education Stackable Certificates - ECE Initial Certificate & Short Certificate of Specialization.
Timeline
Family Support Staff
Smokey Point ECEAP
08.2021 - Current
Assistant Director
Smokey Point Early Learning Center
06.2015 - Current
Support Staff
Cocoon House
06.2013 - 04.2015
Early Childhood Education
North Seattle College
Associate of Applied Science - Elementary Education
Everett Community College
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