Michelle Heffner
Leland, NC,NC
Summary
Dynamic Registered Nurse with over 10 years of experience in critical care settings. Known for strong complex problem-solving skills. Committed to enhancing patient outcomes through evidence-based practices and collaborative care strategies. Clinical experience and strong interest in healthcare data analysis. Skilled in interpreting patient data, quality metrics, and electronic health records. Currently building expertise in Excel, SQL, and healthcare analytics to transition into a remote nursing data analyst role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Nurse, Emergency Department - Per Diem
Novant Health, Inc
Burgaw, NC
03.2021 - Current
- Administered emergency care to patients with acute medical conditions and trauma.
- Led emergency response teams during critical patient situations, ensuring timely and effective care delivery.
- Mentored junior nursing staff and facilitated training sessions on emergency protocols and procedures.
- Developed and implemented process improvements to enhance patient flow within the emergency department.
- Led quality improvement initiatives, enhancing patient outcomes through evidence-based practices and process optimization.
Registered Nurse, Vascular Access
Novant Health, Inc
Wilmington, NC
03.2017 - Current
- Administered patient care following established protocols and best practices.
- Collaborated with interdisciplinary teams to develop and implement comprehensive care plans.
- Monitored patient progress, documenting changes and communicating effectively to healthcare teams.
- Educated patients and families on treatment plans, medications, and health management strategies.
- Led quality improvement initiatives to enhance patient safety and care outcomes within the unit.
- Mentored junior nursing staff, providing guidance on clinical best practices and professional development.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
Registered Nurse, Intensive Care Unit
Arnot Ogden Medical Center
Elmira, NY
11.2012 - 03.2017
- Administered critical care interventions for patients in life-threatening conditions.
- Collaborated with multidisciplinary teams to develop and implement patient care plans.
- Monitored vital signs and responded promptly to changes in patient status.
- Educated patients and families on treatment protocols and discharge planning.
- Led quality improvement initiatives to enhance patient safety and care standards.
- Implemented evidence-based practices to optimize patient outcomes in ICU settings.
Education
Associate of Science - Nursing
State University of New York Corning
Corning, NY05-2011
Skills
- Medication and IV administration
- Medication administration
- Direct patient care
- Patient assessments
- Infection control measures
- Advanced cardiac life support (ACLS) certification
- EMR systems - EPIC, Cerner, Quadramed
- Complex Problem-solving
- Chart updating
- Procedure preparations
- Data collection
- Call triaging
Certification
- PALS - Pediatric Advanced Life Support
- ACLS - Advanced Cardiac Life Support
- BLS - Basic Life Support
- TNCC - Trauma Nurse Core Certification
- ENPC - Emergency Nurse Pediatric Certification
- MOAB - Management of Aggressive Behavior Certification
Timeline
Registered Nurse, Emergency Department - Per Diem
Novant Health, Inc
03.2021 - Current
Registered Nurse, Vascular Access
Novant Health, Inc
03.2017 - Current
Registered Nurse, Intensive Care Unit
Arnot Ogden Medical Center
11.2012 - 03.2017
Associate of Science - Nursing
State University of New York Corning