Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Michelle Heffner

Fort Campbell,KY

Summary

Dynamic merchandising professional with extensive experience at Lowes, excelling in visual merchandising and inventory management. Proven track record in enhancing customer engagement and driving revenue growth through effective sales strategies and team building. Adept at training staff and resolving conflicts to ensure optimal performance and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Merchandising Service Manager

Lowes
Hopkinsville, Kentucky
02.2025 - Current
  • Organized product displays to enhance customer engagement and visibility.
  • Assisted in inventory management to maintain stock levels and accuracy.
  • Collaborated with team members to implement promotional strategies effectively.
  • Provided support during store resets by rearranging merchandise according to planograms.
  • Coordinated product displays to enhance visual appeal and attract customer attention.
  • Supervised team members to ensure efficient merchandising processes and adherence to standards.
  • Trained staff on merchandising techniques and company policies for consistent execution.

Flooring Department Supervisor

Lowes
Hopkinsville, Ky
02.2024 - 02.2025
  • Managed daily store operations and maintained optimal inventory levels.
  • Trained and developed team members to enhance customer service skills.
  • Managed customer relationships to ensure satisfaction and address inquiries promptly.
  • Developed sales strategies to enhance customer engagement and drive revenue growth.
  • Trained and mentored team members on effective sales techniques and product knowledge.
  • Collaborated with marketing teams to align promotional efforts with sales goals.

Front End Supervisor

Lowes
Hopkinsville, KY
07.2023 - 02.2024
  • Supervised daily cashier operations and ensured compliance with company policies.
  • Trained new cashiers on register procedures and customer service standards.
  • Managed cash drawer accuracy and resolved discrepancies promptly.
  • Assisted customers with transactions and handled inquiries effectively.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Monitored cashier performance and provided constructive feedback regularly.

Head Cashier

Lowes
Clarksville, Tennessee
08.2022 - 06.2023
  • Managed daily cash transactions and ensured accuracy in register operations.
  • Supervised cashier team and provided training on customer service standards.
  • Assisted in inventory management by tracking product sales and stock levels.
  • Resolved customer inquiries and complaints to maintain satisfaction and loyalty.

Customer Service Associate

Lowes
Clarksville, Tennessee
06.2022 - 08.2022
  • Assisted customers with product inquiries and provided solutions to their needs.
  • Processed transactions efficiently using point-of-sale systems and cash handling procedures.
  • Maintained clean and organized sales floor to enhance customer shopping experience.

Soldier Family Group Leader

US Army
Fort Drum, New York
01.2018 - 06.2022
  • Coordinated project timelines and resources to ensure timely task completion.
  • Conducted briefings for new unit personnel on the purpose, mission, and goals of the FRG.
  • Provided mentorship and guidance to newly appointed FRG Leaders in order to help them understand their roles within the organization.
  • Organized and managed monthly FRG meetings to ensure all members were informed of upcoming events and activities.
  • Monitored feedback from participants on satisfaction surveys after each event or activity held by the group.
  • Assisted with fundraising efforts by organizing various initiatives such as bake sales, car washes, and auctions.
  • Composed newsletters highlighting upcoming events or recent accomplishments by the organization.

Education

High School Diploma -

Batavia High School
Batavia, OH
06-2003

Skills

  • Visual merchandising
  • Inventory management
  • Customer relationship management
  • Sales strategies
  • Product knowledge
  • Team building
  • Conflict resolution
  • Performance monitoring
  • Time management
  • Project management

Accomplishments

  • Volunteer of the quarter award four years in a row with the US Army
  • Two service stars away from earning my Platinum star through Lowes
  • Won Department Supervisor of the half in year 2024 through the Hopkinsville Lowes
  • Raised Pulse Survey by 38% for leadership engagment

References

References available upon request.

Timeline

Merchandising Service Manager

Lowes
02.2025 - Current

Flooring Department Supervisor

Lowes
02.2024 - 02.2025

Front End Supervisor

Lowes
07.2023 - 02.2024

Head Cashier

Lowes
08.2022 - 06.2023

Customer Service Associate

Lowes
06.2022 - 08.2022

Soldier Family Group Leader

US Army
01.2018 - 06.2022

High School Diploma -

Batavia High School

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