Michelle Heistand
Big Rapids,MI
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
32
32
years of professional experience
Work History
RN
Mission Point
02.2020 - 12.2024
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed wound care. Cared for patient with long term IV antibiotic.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
RN-Meijer heart center
Spectrum Health-Corewell
09.2003 - 10.2012
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, and current symptoms.
- Observed patients with abnormal vitals. Cared for patients needing telemetry.
- Recorded details regarding therapies to keep patient charts updated. Maintained medication drips. Cared for patients with post procedures like pacemaker/AICD implants, post cathlab procedures. Cared for patient post open heart and vascular monitoring and post vascular sugeries.
Nursing Assistant Surgical Critical Care
Spectrum Health-Corewell
04.1998 - 09.2003
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Performed phlebotomy , inserted and maintained urinary catheter
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Phlebotomist
Spectrum Health Corewell
04.1993 - 05.1998
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- performed various secretarial duties.
- Packaged and shipped specimens to central lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Education
Associate of Science - Nursing
Muskegon Community College
Muskegon, MI08-2003
Timeline
RN
Mission Point
02.2020 - 12.2024
RN-Meijer heart center
Spectrum Health-Corewell
09.2003 - 10.2012
Nursing Assistant Surgical Critical Care
Spectrum Health-Corewell
04.1998 - 09.2003
Phlebotomist
Spectrum Health Corewell
04.1993 - 05.1998
Associate of Science - Nursing
Muskegon Community College