Michelle Helmers
Savannah,GA
Summary
Regional operations leader with over 15 years of experience managing large teams in multi-unit settings. Currently oversees district leaders generating over $150 million in annual revenue, consistently driving performance and enhancing operational efficiency. Proven ability to cultivate high-trust leadership cultures, utilizing strategic planning meetings for continued growth and improved sales performances. Implement effective training programs across diverse markets that are utilized for the entire company for all new hires. Recognized for developing talent, ensuring accountability to KPIs, and navigating organizational change effectively.
Overview
29
29
years of professional experience
Work History
Regional Director
Claires
Savannah, GA
07.2024 - Current
- Lead 9-12 district managers across a multi-state region to achieve strategic goals and enhance team performance.
- Operate in a remote leadership model, with regular market travel.
- Spearheaded a company-wide training program, resulting in improved onboarding and leader readiness.
- Built and fostered leadership capabilities through targeted coaching and accountability frameworks.
- Directed regional operations to optimize store management and elevate customer service standards.
- Orchestrated strategic planning and execution meetings to align regional efforts with corporate objectives.
District Sales Manager
Claires
Savannah, GA
03.2010 - 06.2024
- Directed a district of 25 locations, generating over $14 million annually and achieving top company results.
- Oversaw 12 district managers and $150M+ in revenue during leadership transition as acting regional leader.
- Served as District Manager Trainer, onboarding and coaching newly promoted leaders through initial year.
- Implemented operational systems, staffing strategies, and communication protocols across various markets, including post-COVID initiatives as well as new store openings.
Owner
Diamond In The Rough Home Staging and Interior Decorating
Panama City Beach, FL
06.2002 - 04.2010
- Operated home staging and interior decorating business to enhance residential real estate sales.
- Managed daily operations, staffing, scheduling, vendor relationships, and client interactions.
- Developed repeat client base and strong vendor partnerships through consistent service delivery.
District Manager
Body Central
Atlanta, GA
03.2000 - 06.2002
- Maintained high sales figures and controlled payroll across 12 locations with over $8 million in total sales.
- Analyzed team performance and KPIs to identify deficiencies and enhance territory management.
- Transformed low-performing stores into top revenue-generating locations within company.
- Achieved promotion from Store Manager to District Manager within six months based on exceptional sales results.
- Surpassed company standards for shrinkage while setting record volume days exceeding expectations.
- Developed company training tools contributing to team success and operational efficiency.
- Received multiple awards, including Manager of the Year and Buyer's Choice Award, earning recognition in contests.
- Excelled in all but one company contest, demonstrating consistent performance excellence.
Manager/Merchandiser
Athletic Attic
Birmingham, AL
05.1997 - 02.2000
- Successfully launched Athletic Lady a women's location, guiding staff with motivational leadership.
- Utilized team strengths to boost customer satisfaction, and surpass sales goals.
- Key player in the Store Opening Crew by traveling for new openings. Led the entire process of hiring, training, merchandising, and the full set-up of each new location.
Education
Interior Decorating - Interior Design
Ashworth University
09-2002
Skills
- Regional & Field Operations
- Multi-Unit Leadership
- Team building
- Problem solving
- Performance Management & KPIs
- Leadership Development & Coaching
- Change management
- Operational Execution
- Analytical thinking
- Strategic planning
- Process Improvement
- Revenue growth
Timeline
Regional Director
Claires
07.2024 - Current
District Sales Manager
Claires
03.2010 - 06.2024
Owner
Diamond In The Rough Home Staging and Interior Decorating
06.2002 - 04.2010
District Manager
Body Central
03.2000 - 06.2002
Manager/Merchandiser
Athletic Attic
05.1997 - 02.2000
Interior Decorating - Interior Design
Ashworth University
Awards
- District Manager Of The Year, 2020
- Manager Of The Year, 2001
- Buyer's Choice Award, 2001
- Employer Of The Month, 1995