Michelle Henderson
Pearland,TX
Summary
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices. Inspiring manager with extensive experience in merchandising's product industries and 14 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Knowledgeable and dedicated customer service professional with extensive experience in Medicare's industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Health Plan One
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Accounts Receivable Specialist
LabCorp
08.2022 - 08.2023
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Processed over 5 million payments every week
- Performed administrative tasks to support strategic initiatives.
- Partnered with cash application team and credit manager on timely and accurate posting of remittances.
Customer Service Representative
PSCU Financial Services
05.2022 - 08.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Benefits Specialist
Veteran Government Services
09.2020 - 01.2022
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Monitored data integrity and confidentiality by observing strict regulations and procedures.
- Provided detailed information about benefits and limitations of different policies and programs.
Store Manager
Dollar Tree
11.2017 - 10.2019
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Implemented succession planning by training and developing 3 associates into leadership positions.
- Corrected operational discrepancies by developing and executing process improvements.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Area Sales Manager
Rainbow Shops
10.2002 - 09.2009
- Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets.
- Monitored sales team performance and provided effective training to help each reach targets.
- Conducted onboarding process for newly assigned accounts, communicating customer needs and expectations to sales team.
- Utilized customer relationship management software to maintain records of customer activities and networking opportunities.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
Education
High School Diploma -
Mother of Sorrows High School
Blue Island IL05.1978
Skills
- Audit Procedures
- Adjustment Posting
- Statement Issuing
- Billing Dispute Resolution
- Paperwork Processing
- Scheduling
- Account Updating
- Call Management
- Data Entry
- Microsoft Outlook
- Attention to Detail
Timeline
Customer Service Representative
Health Plan One
09.2023 - Current
Accounts Receivable Specialist
LabCorp
08.2022 - 08.2023
Customer Service Representative
PSCU Financial Services
05.2022 - 08.2022
Benefits Specialist
Veteran Government Services
09.2020 - 01.2022
Store Manager
Dollar Tree
11.2017 - 10.2019
Area Sales Manager
Rainbow Shops
10.2002 - 09.2009
High School Diploma -
Mother of Sorrows High School
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