Michelle Henderson
Healthcare Professional Who Is Dedicated To Excellent Patient Care, While Providing Outstanding Customer Service.
2027 Hopi Trail,TX
Overview
2026
2026
years of professional experience
Work History
Pediatric Home Health Nurse
Team Select
08.2014 - Current
- Communicated with patients and family members, providing detailed information regarding care and medications.
- Provided skilled nursing interventions, closely monitoring patients'' vital signs and promptly addressing any concerns or changes in condition.
- Implemented creative approaches to engage children during medical procedures, minimizing anxiety and distress for both patients and families.
Customer Service Representative
Karma Medical Supply
10.2014 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Made outbound calls to clients to obtain their demographics and to identify their needs.
- Processed title XIX and other insurance forms.
- Established relationships with various doctors' offices and nursing homes in order to retain client's medical records.
- Responsible for billing insurance companies to receive payments for client's medical equipment.
Remote Data Entry/Account Administrative Rep.
Teletech
2012 - 2013
- Improved efficiency within the department by creating user-friendly templates for routine reports, saving time spent on manual data entry tasks.
- Monitored daily tracking of open orders and processed customer service request via phone support and email support.
- Managed sensitive information discreetly, consistently adhering to strict confidentiality policies set forth by the company or its clients.
- Handled high call volume for inbound and outbound calls.
- Managed and responded to correspondence and inquiries from customers.
Education
Nursing - Nursing
Navarro College
Corsicana, TX 05.2001 -
English
South Grand Prairie High
Grand Prairie, TX.05-1991
Skills
Customer service expertise
Medical Insurance Rep
Data entry
Coding
Call Documentation
Complaint resolution
Live Chat Support
Call center customer service
Problem-solving
Written and oral communication
Call center operations
Billing
Claim Support
Time management
Call management
Timeline
Customer Service Representative
Karma Medical Supply
10.2014 - 12.2024
Pediatric Home Health Nurse
Team Select
08.2014 - Current
Nursing - Nursing
Navarro College
05.2001 -
Remote Data Entry/Account Administrative Rep.
Teletech
2012 - 2013
English
South Grand Prairie High
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