Michelle Henderson

Guided patients through financial responsibilities related to services accepted.

Assessed patients’ financial abilities and determined payment capacities.

Advised patients on contacting insurance companies regarding benefits and liabilities.

Negotiated payment arrangements and clarified financial obligations promptly.

Processed claims, posted payments, and appealed denied claims efficiently.

Created patient payment plans and generated accurate estimates.

Reviewed reports for self-pay balances, pre-collection, and collection accounts.

Responded to inquiries from patients, insurance companies, and staff professionally.

• Greeted patients warmly and managed front desk operations efficiently.
• Scheduled appointments using electronic health record systems to optimize patient flow.
• Verified insurance information and collected co-payments promptly during check-in.
• Handled phone inquiries, addressing patient questions with professionalism and care.
• Coordinated with medical staff to ensure seamless transitions for patients.
• Maintained organized filing systems for confidential patient records and correspondence.
• Performed quality assurance checks on documentation to ensure data accuracy.
• Managed office phone lines, returning calls and directing messages appropriately.

• Collected patient information and maintained accurate treatment service records.
• Verified insurance eligibility and informed patients about available coverage options.
• Assisted patients in completing necessary intake forms and documentation.
• Communicated effectively with healthcare staff to ensure efficient service delivery.
• Managed sensitive patient data while ensuring compliance with confidentiality regulations.
• Provided support by addressing patient inquiries regarding services and procedures.
• Followed up on incomplete documentation related to patient intake processes.
• Maintained a clean, organized workspace to facilitate operational efficiency.